The posting
The primary function of the Team Leader at RANDEM Group is to oversee and enhance the performance of a dedicated team within our sales department. This role involves strategic leadership and direct management of team operations to meet and exceed sales targets and company goals.
RANDEM Group is committed to investing in its staff, providing ample opportunities for personal and professional growth within a supportive environment. We prioritize a 'challenger mindset', welcoming those eager to grow into their roles and make a significant impact. As a Team Leader, you will have the unique opportunity to lead a dynamic team in a growing company, influence strategies, and see the direct results of your leadership.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Direct and oversee the day-to-day operations of the sales team, ensuring all team members are actively working towards established sales targets
- Develop effective sales strategies in collaboration with the marketing department to ensure lead generation and conversion into sales
- Monitor team performance, providing feedback, and coaching to ensure the team's sales goals are met and exceeded
- Facilitate regular training sessions for the sales team to enhance their product knowledge and sales skills
- Set individual sales targets and motivate team members to achieve these goals through effective leadership and management practices
- Build and maintain strong, long-lasting customer relationships by ensuring the team provides top-notch client service and support
- Prepare detailed reports on sales metrics, forecasting, and team performance for upper management
- Managing the day-to-day activities of the team
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Devise ways to optimize procedures and keep staff motivated
- Measure team performance with key metrics such as call abandonment, calls waiting, sales, quality, CSAT, attendance, etc.
- Ensure adherence to policies for attendance٫ established procedures etc.
- Keep management well-informed about issues and problems
- Prepare monthly/annual results and performance reports
- Contributing to the growth of the company through a successful team.
- Achieve growth and hit sales targets by successfully managing the sales team
- Achieve growth and hit personal sales targets
- Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Communicate with clients via phone/email/chat
- Attend all requested meetings with team, manager, etc.
- Other duties, as assigne
- Proven experience in sales management or team leadership, particularly within a dynamic sales environment.
- Strong understanding of sales performance metrics and the ability to analyze sales data to inform decision-making.
- Excellent communication and interpersonal skills, capable of fostering strong relationships both internally and externally.
- Ability to lead and inspire a team to achieve excellence and foster professional growth.
- Strong organizational skills with a proven ability to prioritize tasks and delegate effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Experience in developing strategic sales plans that encompass company goals and market trends.
- Advanced problem-solving skills, with a capacity to navigate complex sales challenges and adjust strategies in response to market dynamics and team needs.
- Training and development skills to enhance team capabilities and performance.
- A background in marketing or a related field can be advantageous in aligning sales and marketing strategies.
