The posting
Currently, we are looking for Learning & Content Systems Manager -Talkdesk is a modern, cloud-native contact center platform-also known as Contact Center as a Service (CCaaS) —that empowers businesses to deliver seamless customer experiences across multiple channels using Al-driven tools and automation.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Manage user permissions, access levels, and roles across LMS, Highspot, and other content platforms
- Maintain system configuration, integrations, and performance settings
- Troubleshoot system issues and coordinate with vendors or IT when needed
- Create and maintain consistent taxonomy, metadata, tagging, and folder structures to ensure easy navigation
- Monitor version control and archival processes to prevent outdated or duplicative assets
- Enforce content governance policies to ensure alignment with branding, compliance, and field readiness standards
- Continuously optimize the structure and navigation of content platforms to match seller workflows
- Test and validate the learner experience across platforms (LMS, Highspot, etc.)
- Provide recommendations on UI/UX improvements that enhance content discovery and usage
- Track and analyze platform usage data including content engagement, search success rates, and course completion metrics
- Create dashboards or reports for internal stakeholders on adoption trends and platform performance
- Identify gaps in usage or misalignment between content availability and seller needs
- Ensure new content is uploaded, tagged, and published promptly during launches, onboarding, or quarterly updates
- Collaborate with enablement managers and instructional designers to align materials with role-specific programs
- Perform periodic audits to validate the completeness and accessibility of critical learning paths and assets
- Partner with marketing, product, and sales operations teams to maintain accurate and aligned content libraries
- Coordinate with instructional designers and field enablement to ensure systems support curriculum rollouts and certifications
- Support the rollout of new tools or features in the LMS or content platforms through training, documentation, and change management
- Deliver training and office hours for internal users on platform features, best practices, and search techniques
- Serve as primary contact for content or LMS-related questions and support requests from field teams
- Create self-serve help materials such as job aids, FAQs, and onboarding guides for system users
Education & Experience:
- Bachelor’s degree in Instructional Design, Learning Technologies, Information Systems, or related field
- 2-4 years of experience managing learning management systems (LMS), content management platforms, or enablement tools (e.g., Highspot, WorkRamp, Lessonly)
- Experience in sales enablement, content operations, or learning technology environments preferred
Skills & Competencies:
- Strong understanding of LMS functionality, user experience design, and metadata/taxonomy best practices
- Proficient in reporting and analytics tools (e.g., Excel, Looker, platform-native dashboards)
- Excellent organizational and project management skills with attention to detail
- Ability to troubleshoot technical issues and coordinate across cross-functional teams
- Strong communication skills to collaborate with stakeholders across sales, marketing, and operations
Tools/Systems:
- Hands-on experience with LMS and content platforms (e.g., Highspot, Seismic, WorkRamp, SAP Litmos)
- Familiarity with Salesforce, Slack, and content analytics platforms a plus
- Experience working with digital asset management systems a bonus
