The posting
To lead the front-end creative development of client opportunities across Cachet’s CRS (Client Relations and Service) function, delivering compelling, commercially considered and high-quality design responses that help position Cachet to win work.
The Interior Designer – CRS will focus predominantly on RFPs, Stage 1 design engagements and Cachet’s Fast Test Fit (FTF) service. The role combines strong conceptual thinking, workplace strategy, space planning and visual communication with the ability to work quickly and confidently across multiple opportunities.
Working closely with the CRS Director, Group Design Lead, client relationship teams and wider design studios, the role will translate client briefs, business needs and project opportunities into clear and engaging design solutions. It will also play an important role in establishing a strong design foundation and facilitating an effective handover to project design teams once opportunities progress into delivery.
HMO on Day 1 plus 1 free dependent Group Life Insurance Unused leave monetization Fixed weekends off Birthday Leave Wellness Leave
Accountability
% of Total Role
Duties & Responsibilities
KPI’s
Fast Test Fit Service (FTF)
25%
- Deliver Cachet's Fast Test Fit service in accordance with agreed turnaround times and service standards
- Rapidly assess client accommodation requirements, headcount, workplace ratios and spatial constraints
- Develop accurate, efficient and considered test fit solutions that clearly communicate the potential of a space
- Work with CRS team members to ensure FTF outputs support client / agent conversations and broader business development opportunities
- Continually improve FTF templates, processes and output quality
- FTF turnaround times achieved
- Accuracy and quality of test fits
- Client / CRS satisfaction with outputs
- Consistency of FTF presentation standards
- Contribution of FTF engagements to subsequent project opportunities
Stage 1 / Front End Design
25%
- Lead early-stage design engagements following award or client appointment
- Undertake briefing, workplace planning, spatial strategy and initial concept development
- Translate client requirements into clear design principles and an agreed spatial direction
- Develop plans, concepts, finishes and early design presentations appropriate to Stage 1
- Identify key design considerations, opportunities and risks early in the process
- Establish a strong design foundation that can be efficiently transitioned into the next stage of project delivery
- Client approval / satisfaction at Stage 1
- Clear alignment between brief and proposed solution
- Stage 1 completed to agreed scope and programme
- Quality and completeness of handover into subsequent project stages
RFP’s & New Business Design
25%
- Lead and contribute to the design response for RFPs, pitches and new business opportunities
- Interpret client briefs, project information and workplace requirements to establish an appropriate design response
- Develop compelling concepts, test fits, design narratives, mood imagery and presentation collateral
- Work closely with CRS, estimating and delivery teams to ensure design responses are creative, commercially appropriate and deliverable
- Support pitch preparation and participate in client presentations where required
- Adapt design thinking and presentation style to suit different clients, sectors and opportunities
- Quality and consistency of design submissions
- Contribution to pitch / opportunity conversion
- Pitch deliverables completed within required programme
- Strong alignment between design concept, client brief and commercial strategy
Client & Stakeholder Engagement
10%
- Support CRS in client briefing and discovery sessions
- Present test fits, concepts and design thinking clearly and confidently (where required)
- Ask effective questions to understand client business drivers, culture, ways of working and project priorities
- Build credibility and trust through strong design advice and responsiveness
- Support CRS in positioning Cachet's design capability and value proposition
- Manage design feedback during the front-end phases of an opportunity
- Confident and professional representation of Cachet’s design capability with clients and stakeholders
- Strong collaboration with CRS, estimating, delivery and design teams
- Ability to translate client feedback into clear design responses
Creative Design Leadership and Innovation
5%
- Stay informed on emerging workplace trends, materials, technologies, sustainability practices and evolving client expectations
- Research and share relevant design references, precedents and inspiration to strengthen Cachet’s creative capability
- Develop compelling design narratives that connect workplace strategy, client objectives and creative vision
- Contribute to the continual evolution of Cachet’s design language, standards and presentation approach
- Bring innovative thinking and fresh perspectives into RFPs, pitches, Stage 1 engagements and FTF services
- Contribute to creative reviews and design discussions across the wider design team
- Demonstrated contribution to improving the quality and creativity of design responses
- Positive feedback from CRS, Design Leads and clients on design thinking and presentation quality
- Contribution of relevant trends, references and design insights to internal teams
- Active participation in design reviews, creative forums and knowledge-sharing sessions
- Growth and improvement of Cachet’s design resources, libraries and creative tools
Technical Design Capability & Design Assurance
5%
- Apply strong technical knowledge to ensure front-end design responses are practical, commercially viable and aligned with delivery requirements
- Develop accurate test fits, workplace planning solutions and early-stage design documentation
- Consider constructability, services, compliance, budget and programme implications when developing design solutions
- Ensure design concepts provide a clear foundation for future project stages and support smooth transition into delivery
- Maintain strong proficiency in Revit, Adobe Creative Suite and relevant design technologies to produce high-quality outputs efficiently
- Accurate and high-quality front-end design outputs with minimal rework required
- Design solutions demonstrate consideration of technical feasibility and delivery requirements
- Successful transition of Stage 1 / pitch designs into subsequent project phases
- Efficient use of design software and tools to meet project timelines
Collaboration, Handover & Tools
5%
- Collaborate closely with CRS, Group Design Lead and local design teams throughout front-end opportunities
- Engage the appropriate technical, estimating and delivery expertise early where required
- Maintain clear records of design decisions, client feedback and agreed direction
- Facilitate structured handovers to the project design team when an opportunity progresses
- Communicate the design intent and key client drivers to ensure continuity from pitch / Stage 1 into delivery
- Remain available as a design reference during transition where appropriate
- Clear and effective handover of design intent, client requirements and key decisions into delivery teams
- Consistent use of approved templates, tools and presentation standards
- Contribution to improving CRS workflows, templates and design processes
- Demonstrated capability in relevant design software and rapid presentation development
main role is to prepare documentation for clients, not presentation
•Experienced in RFPs, pitches, early-stage design and client presentations
•Revit (Advanced user – core design and documentation tool)
•Adobe Creative Suite (InDesign, Photoshop, Illustrator – concept & presentation) - okay w/ Indesign and Photoshop
•D5 (Or Similar)
•Microsoft Teams / Outlook (collaboration)
•Adobe Acrobat (markup and redlines)
•Strong spatial planning and test fit capability, with the ability to work accurately at pace
•Highly creative and confident designer with strong conceptual, workplace planning and visual communication skills
•Able to interpret a client brief quickly and translate business needs into compelling design responses
•Strong presenter and communicator, comfortable engaging with senior clients and internal stakeholders
•Commercially aware and able to balance design ambition with programme, budget and delivery considerations
•Highly organised and comfortable managing multiple concurrent opportunities with short deadlines
•Collaborative and responsive, with the ability to work across CRS, design, estimating and delivery teams
•Strong design storytelling skills with excellent attention to presentation quality
•Passionate about workplace design, innovation, trends and the continual evolution of Cachet's design offer
