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Open nowFirst seen 3 days ago

XTN-3D31746 | AFTER-SALES ASSISTANT COORDINATOR

KMC Solutions Inc1,595 open roles

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Your applicationOpen nowXTN-3D31746 | AFTER-SALES ASSISTANT COORDINATORKMC Solutions Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

KMC Solutions Inc median: 1 days open

The posting

After-Sales Assistant Coordinator plays a key role in supporting the after-sales process by helping to resolve post-sale issues and ensuring clear communication between internal departments and the After-Sales Team to maintain high levels of customer satisfaction.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

Key Responsibilities:

· Assist in managing and addressing customer inquiries, requirements, and shipment discrepancies before dispatch.

· Monitor customer requirements, and discrepancies, ensuring timely follow-up and resolution.

· Maintain accurate and up-to-date records of after-sales activities using DMS and Monday.com.

· Coordinate with logistics and warehouse teams to resolve shipment-related issues.

· Maintain confidentiality and handle sensitive information with professionalism.

Aftersales Support:

· Monitor and maintain the CMR (Customer Material Request) Requirements and Discrepancy Board on Monday.com.

· Ensure all CMR requirements are accurately updated and submitted within deadlines.

· Prepare and submit actual discrepancy reports to the AST CMR Coordinator.

· Coordinate with ST (Sales Team), AT (Accounts Team), LT (Logistics Team), and WH (Warehouse) to address and resolve actual shipment discrepancies.

· Assist other AST staff in compiling customer requirements and discrepancy reports.

Skills Required:

· Good organizational and time-management abilities.

· High attention to detail and a proactive problem-solving mindset.

· Ability to manage multiple tasks while maintaining accuracy and focus.

· Excellent team collaboration skills with the ability to coordinate across various departments.

· Flexibility to respond to urgent or unexpected after-sales issues when needed

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