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Open nowFirst seen 2 days ago

XTN-3E9B678 | GSD ANALYST (APPLICATION SUPPORT)

KMC Solutions Inc1,595 open roles

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Your applicationOpen nowXTN-3E9B678 | GSD ANALYST (APPLICATION SUPPORT)KMC Solutions Inc

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

KMC Solutions Inc median: 1 days open

The posting

Responsible for supporting 24 x 7 Global Business-to-Business (B2B) Production Support in analyzing incident tickets and requests from customers or end-user, recommend solution, escalate to technical team and ensure closure within Service Level Agreement (SLA). Production Support can apply or fix simple changes to address concerns/issues raised from customer or end-users based on the analysis conducted.

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Serves as the 2nd level support of Global Shared Service Center team running in 24/7 supporting all Amkor factories globally.
  • Monitor incident tickets, system generated alerts and requests from Customers, eBusiness Managers, Customer Service, Sales, factory B2B and other end-user in ensuring completeness of inbound and outbound delivery of customer data feeds.
  • Analyses incident tickets, system alerts and request then provide immediate solutions or recommendations.
  • Reads program codes to determine the root cause of the issue, apply fix for simple or standard changes, and recommend permanent solution.
  • Determine proper escalation to B2B Technical Administrator, Development team, factory-ETL if needed for more technical analysis.
  • Ensure all incident tickets and requests are closed with resolution in accordance with the defined Service Level Agreement (SLA).
  • Monitor ETL data loading for any delay and abnormalities. Escalate to B2B Technical Administrator, ETL or Development team when necessary.
  • Evaluate project deployments and ensure Production Hand over documentations are properly maintained when it is turn over to Production Support.
  • Monitor the incident trend per customer and present to B2B Improvement Initiative Team for permanent resolution with the goal to lessen the number of incidents (For leads only).
  • Supports the following applications Traffic, Electronic Data Interchange (EDI), Integration Service, Trading Networks, Cloud Services (Web.Data)
  • For team lead with subordinates, ensures work progress by monitoring/ controlling personnel activities through performance measurement and evaluation, enforcement of discipline, personnel counselling, and development.
  • Ensure ticket closures are following the Global Service Desk Quality Assurance standards.
  • Performs other functions as may be assigned from time to time by superior.
  • Supports Environmental Management system with respect to their job.
  • Implements Environmental Management System with respect to their job

Education/Knowledge

  • Engineering or Computer Science
  • Graduate, with knowledge in Information
  • Technology/Computer Software, Manufacturing Operating Procedures, and
  • Equipment Operating principles and
  • Communication Interface

Skills

  • Application Support, Customer Service, Troubleshooting, Infrastructure Knowledge, Technical Support, Data Analysis, Project Management, Structured Query Language (SQL), Scripting & Coding, and Excellent Communication

Work Experience

  • Minimum of 2 years in the same/related field

External/Internal Contacts

  • External: Suppliers, Consultants Internal, Customer Contacts
  • Internal: Staff, Superiors, users, Management across different Amkor sites

Working Conditions:

  • Work area not limited to Office Area. No exposure to industrial chemicals

As previously mentioned.

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