The posting
Our client is a rapidly growing technology company that provides a cloud-based marketing platform for multi-location businesses. The platform helps organizations manage their digital presence, customer engagement, online reputation, and marketing workflows at scale across multiple locations.
The company is seeking a detail-oriented and proactive professional with strong written communication skills and a solid understanding of social media and online review platforms. This role is responsible for monitoring and responding to customer reviews across various digital channels in a timely, professional, and brand-aligned manner. The successful candidate will follow established communication guidelines while exercising sound judgment to craft thoughtful responses that reflect each client's voice, tone, and customer service standards.
The position works closely with internal stakeholders, clients, and fellow specialists to support online reputation management initiatives and help enhance customer engagement and brand perception.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Lead and develop a team of web designers, developers, full-stack engineers, QA specialists, to deliver custom web pages, locators and local pages for enterprise customers, on time, on scope, and to a high standard of quality.
- Champion the adoption of AI-powered development tools (e.g., GitHub Copilot, Claude, or equivalent) across the team; identify opportunities to use AI to accelerate delivery, improve code quality, and reduce rework.
- Own the creative and technical direction of front-end and some back-end web architecture across customer projects.
- Oversee development of responsive, intuitive front-end layouts and user interfaces using modern HTML, CSS, JavaScript, Node.js, any combination , aligned to customer requirements and use cases.
- Manage QA processes to validate all features and code across common browsers and devices; ensure issues are identified and resolved within project timelines.
- Drive cross-functional coordination with TAM, Engineering, and Customer Success teams as well as directly with customers , to keep deliverables on track and requirements clearly understood.
- Manage resource planning, capacity, and project prioritization across a high-volume portfolio (25+ concurrent projects); ensure the team consistently meets time-to-value metrics and KPIs.
- Stay current on advancements in AI tooling, front-end development, cross-browser standards, and web best practices; bring relevant innovations back to the team.
- Take ownership of new and evolving business needs as the company scales.
- 5+ years of verifiable experience successfully managing web development teams across multiple concurrent projects and customer requirements.
- Hands-on experience with AI coding and productivity tools, with a clear point of view on how to embed them into a development team's workflow to improve output and quality.
- Exceptional knowledge of responsive web design, web architecture, HTML, CSS, JavaScript, and Node.js, PHP, or Python
- Proven track record managing 25+ web development projects simultaneously with strong prioritization, resource allocation, and stakeholder communication.
- Working knowledge of browser debugging tools and the ability to coach team members on best practices.
- Strong understanding of SEO and ADA-compliant web development, with the ability to provide prescriptive guidance to the team.
- Experience leading creative web design teams effectively.
- Experience with social media platforms and corresponding APIs is a plus.
- Highly organized with exceptional attention to detail.
- Coachable, open to feedback, and committed to continuous improvement.
- Bachelor's degree in IT, Computer Science, Digital Marketing, or a related field.
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
