The posting
The Supplier Operations Specialist is responsible for managing all transactional supplier-related activities within Get-e’s global network. Acting as the first line of defense for supplier communication, this role ensures efficient handling of day-to-day operational requests, enabling Destination Managers to focus on strategic supplier development.
Based in Manila, this role is a critical part of the Supplier Operations function, designed to centralize and streamline administrative, financial, and communication workflows across the supplier lifecycle.
- Healthcare that’s got your back HMO coverage for you + 1 dependent, so you can focus on work (not hospital bills).
- Extra peace of mind Life insurance included, because we care about you and your future.
- Easy commute We’ve got you covered with a commuting allowance to make getting to work hassle-free.
- Work from the heart of BGC Join us in a modern KMC office: great facilities, great vibes, and surrounded by everything you need.
- Time off that actually lets you recharge 15 vacation days + 15 sick days per year. No guilt, just balance.
- Set up for success from day one You’ll get a company laptop and the tools you need to hit the ground running
- Act as the first point of contact for suppliers, handling incoming queries via central channels (e.g., Zendesk).
- Manage and resolve payment, invoice, pricing, and general operational inquiries.
- Triage requests efficiently, resolving directly or escalating to Finance or Supplier Management when needed.
- Execute transactional tasks, including payment follow-ups, invoice checks, data updates, and system maintenance.
- Maintain accurate records and ensure all interactions are properly logged and tracked.
- Take operational ownership of Tier 3 (long-tail) suppliers, handling routine communication and issue resolution.
- Identify recurring issues and contribute to process improvements and standardization.
- Collaborate with internal teams (Supplier Management, Finance, Operations) to ensure smooth workflows and clear ownership.
- Bachelor’s degree in Business Administration, Operations, or related field.
- 2–5 years of experience in operations, support, or administrative roles (preferably in a fast-paced or international environment).
- Strong organizational skills and attention to detail.
- Experience handling high-volume requests or ticketing systems (e.g., Zendesk) is a plus.
- Basic understanding of financial processes (invoicing, payments) preferred.
- Excellent communication skills in English (written and verbal).
- Ability to prioritize, multitask, and work efficiently under pressure.
- Process-driven and detail-oriented
- Strong problem-solving mindset
- Customer/supplier-focused communication
- Ability to work in structured, high-volume environments
- Team player with a proactive attitude



