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Open nowFirst seen 4 days ago

XTN-5C92290 | NETWORK OPERATIONS SPECIALIST

KMC Solutions Inc1,595 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowXTN-5C92290 | NETWORK OPERATIONS SPECIALISTKMC Solutions Inc · Remote
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

KMC Solutions Inc median: 1 days open

The posting

The Operations Analyst II position on our NOC team is responsible for the support of client configuration requests, break/fix troubleshooting and change management of PDI Managed Security Services. This role is part of a 24/7/365 team dedicated to supporting PDI’s clients and ensuring these services are up and in a healthy state.

The ideal candidate will have at least 1-3 years of hands-on experience with firewall configuration and troubleshooting, network architecture and design, and an understanding of networking concepts.

  • Flexible hours
  • Extra time off
  • Recognition for exemplary work
  • Certification cost reinburstment for computer networking and related fields
  • Team collaborations
  • One-on-one meetings
  • Remediate network connectivity and device issues for clients
  • Troubleshoot client network device issues related to in-scope managed services
  • Conduct investigations into issues and escalate Level II and engineering team necessary or required
  • Work with vendors on the resolution of support tickets
  • Work on projects as assigned by management
  • Perform upgrades and patch management on network devices as required
  • Process calls/emails/portal-created tickets
  • Perform initial triage on break/fix issues from clients
  • Basic configuration and troubleshooting of PDI’s managed products and services
  • Process NOC connectivity and availability alerts for program clients
  • Provide coverage to assist ServiceDesk functionality including tickets, calls, account maintenance
  • Document all actions in cases to effectively communicate information internally and to client
  • Submit appropriate bug, support and feature requests
  • Attend relevant meetings and take notes as needed
  • Follow appropriate triage processes to escalate issues if necessary
  • Run and understand SIEM Reports
  • End-user Support User Portal and SIEM tools
  • Bachelor’s or Master’s degree in Engineering, Information Technology, or Computer Science, High School Diploma or GED required
  • Network+, Security+, CCNA, Linux+, CCENT, CySA+, A+ ITIL or any ITSM framework certification, Cisco, Fortinet, and Palo Alto vendor certifications
  • Automation experience using PowerShell, batch files, or similar scripting tools
  • Technical knowledge and hands-on experience in:
  • Routers, switches, and firewalls (including Fortinet, Palo Alto, SonicWall, Meraki)
  • Windows Command Line and Linux
  • PowerShell and Active Directory
  • FortiSuite
  • Endpoint protection tools (SentinelOne, CrowdStrike, Carbon Black)
  • Wireless controllers and access points
  • Windows Event Logs
  • Wireshark
  • MS Office applications
  • Ticketing systems
  • Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
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