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Open nowFirst seen 5 days ago

XTN-6F50539 | MEDICAL RECEPTIONIST TRAINING COORDINATOR

KMC Solutions Inc1,595 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowXTN-6F50539 | MEDICAL RECEPTIONIST TRAINING COORDINATORKMC Solutions Inc · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

KMC Solutions Inc median: 1 days open

The posting

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Key Responsibilities

Content & Curriculum Support (25%)

  • Support development of micro-modules covering call handling, scheduling logic, insurance verification, and EHR best practices.
  • Recommend updates based on clinic needs, learner performance, and system changes.

Evaluation & Performance Assessment (25%)

  • Conduct Skills Evaluation Interviews (SEIs) to assess communication skills, system navigation, and workflow accuracy.
  • Track progress via Salesforce, TalentLMS, and receptionist-specific checklists.
  • Lead recovery training for cancelled VAs re-entering the system based on identified skill gaps.
  • Deliver structured feedback and escalate retraining needs as required.

Instruction & Training Delivery (20%)

  • Teach core front-office workflows: patient scheduling, registration, insurance verification, referrals, authorizations, and EHR navigation.
  • Lead live and recorded sessions on call handling, tone, patient coordination, and workflow accuracy.
  • Facilitate mock call scenarios and scheduling exercises to simulate real clinic situations.
  • Train learners on multi-line phones, appointment types, provider calendars, and patient concerns.

Learner Support & Technical Guidance (15%)

  • Respond to learner questions on scheduling scenarios, insurance checks, patient coordination, and documentation.
  • Coach learners on tone, professionalism, and real-time decision-making during calls.
  • Identify common workflow misunderstandings and coordinate content updates with the SME Lead.

Compliance & Documentation (15%)

  • Reinforce HIPAA compliance in patient communication, scheduling notes, and documentation.
  • Teach proper documentation inside EHR systems and accurate note-taking aligned with clinic standards.

Required Qualifications

  • US medical receptionist / front office experience, ideally 3 years — strong trainers with slightly less operational experience will also be considered.
  • Experience gained supporting actual US healthcare providers (hospitals, clinics, physician practices), not the payer/insurance side.
  • Strong system fluency in EMR/EHR and scheduling tools, with the ability to teach workflows clearly and confidently.
  • Proven experience onboarding or coaching VAs or healthcare staff — via live sessions, mock call simulations, and/or Skills Evaluation Interviews (SEIs) (any one of these is sufficient).
  • Strong working knowledge of appointment scheduling and insurance verification (top sourcing priorities), plus general front-desk duties (patient intake, referrals, call handling).
  • HIPAA certification expected.

Preferred Qualifications

  • Experience at a direct BPO/VA-industry competitor (e.g., MedVA, Hello Rache, GMVA, DocVA).
  • Working knowledge of TalentLMS, Salesforce, Canva, Calendly, and G Suite.
  • Ability to develop, deliver, and update training content based on VA needs, system changes, and payer updates.

Technical & Soft Skills

  • Familiarity with US EMR/Practice Management systems (Athenahealth, eClinicalWorks, Kareo, AdvancedMD, Epic, or similar) — specific platform is flexible.
  • Strong communication with a focus on professional tone, empathy, clarity, and accuracy in patient-facing interactions.
  • Solid understanding of HIPAA compliance, PHI handling, and documentation standards.

Experience Requirements

  • Experience level should land at strong mid-to-early-senior / SME-caliber, even if total years are closer to 1–3 than a strict 3+.
  • At least one of: formal training experience, coaching experience, or interviewing/skills-evaluation experience.

Reporting Structure

Reports to the SM Manager and functions as an individual contributor / consultant — not a people manager. Sits alongside the Dental Billing Training Coordinator on the SM leadership team.

Role-Specific Expectations & Business Context

  • This person needs true end-to-end front-desk fluency — if a candidate only knows insurance verification without scheduling (or vice versa), they won't be able to fully train the medical receptionist team.
  • Candidates from competitor VA firms serving US healthcare clients are a strong, ready-made fit.

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