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Open nowFirst seen 4 days ago

XTN-7772638 | SUPPORT AGENT

KMC Solutions Inc1,595 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowXTN-7772638 | SUPPORT AGENTKMC Solutions Inc · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

KMC Solutions Inc median: 1 days open

The posting

As a Support Agent, you will be the first point of contact for our users, providing timely, professional, and empathetic support. You will primarily assist customers through web forms while working closely with the internal support team to resolve inquiries and ensure a great user experience.

  • Fully remote work setup while being part of a global team.
  • Opportunity to support an international user base and gain exposure to a fast growing technology and mobile gaming environment.
  • Comprehensive HMO coverage from Day 1, including two (2) free dependents.
  • Group Life Insurance coverage of up to ₱1,000,000 from Day 1.
  • 15 paid leave credits in your first year, with annual increases up to 20 leave credits.
  • Competitive statutory benefits, including 13th Month Pay, Holiday Pay, Overtime Pay, and Night Differential where applicable.
  • Collaborative and supportive team culture with opportunities to contribute ideas and improve processes.
  • Career growth and development opportunities through continuous learning and increased responsibilities.
  • Modern digital tools and systems that enable efficient remote collaboration.
  • A dynamic, fast paced work environment where your contributions have a direct impact on the customer experience and business success.
  • Respond to user inquiries through web forms with accurate and timely solutions.
  • Provide friendly and professional customer support.
  • Escalate more complex issues to the Level 2 Support team when needed.
  • Assist with back office tasks such as account updates, payout checks, and other administrative support.
  • Collaborate with teammates to improve processes and workflows.
  • Previous customer service or support experience is preferred, or strong communication and interpersonal skills gained from other roles.
  • Native-level English with excellent written communication skills.
  • Interest in technical support or the mobile gaming industry.
  • Experience using Zendesk or similar helpdesk platforms is an advantage.
  • Strong problem solving, organization, and time management skills.
  • Ability to prioritize multiple tasks and work independently.
  • Stable and reliable internet connection.
  • Must be based in the Philippines.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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