The posting
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oddex is considered to be an innovative organization and Australasia’s leading manufacturer of modular handrail and balustrade systems, located in Australia and New Zealand. Working for Moddex is not just about our unique products and solutions, that fit so well together. It’s also how we fit together as a company - as people working in a team. All of the elements of a project, connected, from start to finish and beyond, with each and every one of us having an important part to play.
Great Place to Work
Moddex is officially recognized and accredited as a 'Great Place to Work' 2020 & 2021
Our Company Values:
Work Hard, Have Fun. | Own It, Do It. | Make Our Customers Smile. | Stare Down The Challenges. | One Winning Team.
Our Company Purpose
A Better Way (never stop improving)
Our Company Mission
Accelerate adoption of the world’s best access systems.
Our Company Vision
Create the world’s most trusted pathways – in work and in life.
Our People Are Rewarded By:
Working within an innovative organisation who always strive for greater | Providing regular formal training and support | Having access to a great career paths | Working in a professional culture.
Contract Claims Administration
Match invoices to claim sheets.
Prepare claim sheets and convert to PDF.
Prepare statutory declarations where required.
Draft and send claim emails to customers.
Maintain claim documentation in job folders.
Open and maintain monthly claim registers. Update monthly claim sheets and unclaimable sheets.
Save PDF versions of claimable and unclaimable documentation.
Claims Administration and System Processing
Process invoices in eSuite.
Open corresponding invoices for claim processing.
Assist with allocation during pre-invoice finalisation.
Ensure claim documentation aligns with invoicing records.
Retention and Contract Record Management
Maintain retention tracking registers.
Assist with management of retention backlog records.
Update retention information and contract records.
Customer and External System Reporting
Upload required documentation to customer portals where required.
Support external program reporting requirements.
Maintain documentation required for client systems.
Team Collaboration
Attend AR huddles.
Participate in finance team meetings. Communicate with internal teams to support the claims and invoicing process.
§ Excellent written and verbal communication skills
§ Strong attention to detail and accuracy
§ Good organisational and document management skills
§ Strong software skills including Excel and business systems
§ Ability to follow structured processes and procedures
§ Good time management and prioritisation skills
§ Accountability and reliability
§ Ability to work collaboratively with remote teams
§ Adaptability and openness to process improvement
ORGANISATION EXPECTATIONS
Culture:
§ Promote and uphold both the philosophy and principles of Moddex.
§ Understand, communicate and support the policies and procedures of the organisation.
§ Create and maintain a work environment that enables employees to strive to be their best self.
Work Health & Safety:
§ Notify your Manager of any reason you may not be capable of performing your tasks safely
§ Ensure that the workplace, together with work methods, system and procedures are safe
§ Understand and follow enforced safety procedures,
§ Ensure safety issues, incidents and potential hazards are identified and reported in a timely manner
§ Abide by systems and procedures in place so that all employees and suppliers operate- ed in a zero-harm environment
§ Work closely with the identified WHS representatives to minimize workplace hazards, execute safety improvements, hazard review and injury root cause review
§ Ensure work area is maintained in a clean and safe condition at all times
§ Communicate safe work practices and procedures to others
Quality and Lean:
§ Support the Quality agenda across the broader business
§ Identify opportunities for best practice and continuous improvement and communicate these effectively with the team and the organization
§ Identify defects, human error and any other issues and resolve quickly before product is damaged
§ All delivered product must meet specification set
§ Engagement with site peers, quality assurance & scheduling on a weekly basis to ensure that relevant issues are discussed
§ Carry out the day-to-day functions of the QA in your department
§ Demonstrate commitment to meeting safety and quality standards
§ Ensure all correct practices are followed.
Customer Relations
§ Ensure that customer service and quality measures are followed.
§ To uphold the reputation of Moddex by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, visitors and staff.
§ Communicate with customers (internal and external) in a positive, clear and timely manner
§ Understand customer requirements accurately to anticipate their business needs and identify opportunities
