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Open nowFirst seen 5 days ago

XTN-A182248 | RENEWALS REPRESENTATIVE (FRENCH SUPPORT)

KMC Solutions Inc1,596 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowXTN-A182248 | RENEWALS REPRESENTATIVE (FRENCH SUPPORT)KMC Solutions Inc · Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

KMC Solutions Inc median: 1 days open

The posting

We are looking for anRenewal Manager (RM) to join our highly successful EMEA Renewals Team. In this role, you will be responsible for managing renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (both IQRR* & NRR)

  • Work from the comfort of your own home
  • Comprehensive healthcare benefit for you and your dependents
  • Mental wellbeing programs for you and your dependents
  • Competitive time off and vacation policy
  • Thriving workplace culture centered on caring, diversity, and inclusion

Renewal Management:

  • Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR
  • Manage renewal terms, pricing and contract extensions for direct zoom customers as well as with selected zoom channel partners
  • Demonstrate strong time management skills by effectively prioritizing and navigating a higher Book of Business volume during the quarter, ensuring consistent delivery and performance

Customer Engagement:

  • Proactively reaching out to direct zoom customers as well as working with channel partners, by developing a deep understanding of customer’s needs through proactive renewal activities such as 1-1 outreach and renewal reviews
  • Assist Customers who may be at risk of cancelling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross functionally to assist with this task
  • Conduct regular cadence calls with selected channel partners to monitor renewal activity, deliver relevant Zoom updates, and identify potential upsell opportunities
  • Other operational tasks that are related to the Renewal’s team day to day business

Forecasting and Reporting:

  • This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
  • Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)
  • Pro-actively flag accounts at risk and identify the risk reason
  • 1+ years experience in a SaaS or Cloud company (preferably in renewals, sales or customer success)
  • Strong collaboration/relational skills, with the ability for cross-functional collaboration
  • Excellent communication & negotiation skills, with demonstrable track record of quota performance
  • Must be detail-oriented, organized, ethical, responsible, self-motivated with excellent time management skills
  • Fluent English & French language required
  • Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio
  • Salesforce CRM, Zuora, ServiceNow, and Tableau experience preferred

*In-Quarter Renewal Rate

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