The posting
IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.
Functional Overview
The Business Development Manager will identify business opportunities, build key partnerships, and effectively foster client relations to enhance business partner loyalty and retention. The Business Development Manager will be responsible for defining and executing sustainable solutions that meet long-term organizational strategic goals to improve the Company’s market position and drive financial growth.
Duties & Responsibilities
The Business Development Manager shall perform duties and responsibilities including but not limited to the following:
- Maintain extensive knowledge and a thorough understanding of the BPO market conditions in the Philippines and abroad
- With the Company’s senior and executive management, strategically define and plan the organization’s short and long-term business goals
- Develop and maintain a business pipeline; Conduct thorough research on leads, develop entrance strategies, and qualify prospects to generate new business partners and individual and company profitability
- Promptly acknowledge and seek out referrals from existing business partners
- Prepare and present business proposals, drive negotiations negotiations on pricing and contract terms, and convert leads to long-term business partners
- Manage existing business partner accounts, identify current business partner challenges, devise and present solutions that add value for the business partner, and improve the company’s revenue
- Coordinate with internal team and stakeholders to increase sales opportunities for new and existing business partners
- Participate in regular business reviews for existing partners
- Devise retention strategies by uncovering business needs, understanding pain points, and positioning iFive as a compelling and sustainable solution for its prospective and existing business partners
- Regularly prepare and carry out business development / sales forecast; Present findings, analysis, and proposed solutions to executive management
- Work closely with internal business units, HR and LD (learning and development) leadership teams, to build the organization’s competitive advantage through its people and their capabilities
- Regularly meet or exceed monthly gross profit goals and other key performance indicators consistent with role; Track and record activity on accounts and help to close deals to meet these targets.
- Perform other related duties as assigned
Qualifications & Requirements
- Bachelor’s degree in any business-related course
- At least five (5) years of progressive business development experience in senior capacity, in the BPO setting
- Thorough and current knowledge of the BPO industry landscape in the Philippines as well as abroad
- Proven track record of improving bottom line by identifying, retaining, and growing business partner accounts
- Advanced lead generation, forecasting, and analytical skills
- Business partner-focused mindset and ability to deliver short-term and long-term solutions
- Strong and consistent professional communication, presentation, negotiation and leadership skills
- Undisputed integrity, reliability, professionalism, and maturity, even in uncertain situations
- Critical thinking, time management, organization skills and capability to effectively manage multiple priorities at any given time
Work Conditions
● Office-based (may work from home, 2/days per week) ● Shall work 9PM to 6AM Philippine Time ● May require short-term international travel (25%)
