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Open nowFirst seen 5 days ago

XTN-AC21814 | IT TECHNICIAN

KMC Solutions Inc1,596 open roles

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Your applicationOpen nowXTN-AC21814 | IT TECHNICIANKMC Solutions Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

KMC Solutions Inc median: 1 days open

The posting

Job Function Summary

Provides first-level and second-level technical support to end users by troubleshooting and resolving hardware, software, operating system, network, and application issues. Acts as a customer advocate, manages support tickets, escalates complex issues when necessary, and supports IT operations to ensure business continuity.

Key Functional Areas

  • Help Desk / Service Desk Support Respond to user requests via phone and ticketing systems. Perform incident management and request fulfillment.
  • Technical Troubleshooting Diagnose and resolve hardware, software, operating system, and application issues. Support Windows 10, Windows 11, and Apple operating systems.
  • IT Operations Support Assist with store outages, firewall, routing, DNS, and Active Directory-related issues. Escalate complex problems to higher-level support teams.
  • Customer Support & Service Act as a customer advocate and ensure timely resolution of issues. Maintain accurate documentation and ticket updates.
  • IT Infrastructure Support Support retail hardware environments and business applications. Participate in operational projects and special initiatives.
  • Health Insurance/HMO upon hiring + 2 free dependents upon regularization
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Respond to end-user support requests received through phone calls and the ticketing system.
  • Diagnose, troubleshoot, and resolve technical issues, escalating complex incidents to the appropriate support personnel when necessary.
  • Serve as a customer advocate by ensuring issues are researched, tracked, and resolved in a timely manner.
  • Document, update, and summarize user interactions accurately for tracking, reporting, and knowledge management purposes.
  • Provide technical support for proprietary business applications, third-party software, and related systems.
  • Troubleshoot and support hardware devices used within the retail environment.
  • Assist in resolving issues related to password resets, store outages, firewall configurations, routing, software defects, and feature requests.
  • Collaborate with Operations Support Analysts and other IT teams to resolve complex technical issues and improve support capabilities.
  • Participate in IT operations projects, system enhancements, and special initiatives.
  • Provide support and administration assistance for Windows 10, Windows 11, and Apple operating systems.
  • Maintain a high standard of customer service while supporting business users and operational systems.

Technical Skills

  • Technical support and help desk experience (minimum 1 year preferred)
  • Strong troubleshooting and problem-solving skills
  • Knowledge of Microsoft operating systems, including Windows 10 and Windows 11
  • Basic knowledge of Apple operating systems
  • Basic understanding of firewall technologies and network routing
  • Basic knowledge of Active Directory administration
  • Basic knowledge of DNS (Domain Name System)
  • Ability to support hardware, proprietary software, and third-party applications
  • Familiarity with ticketing systems and incident management processes

Soft Skills

  • Exceptional customer service and customer advocacy skills
  • Strong verbal and written communication skills for documenting and reporting issues
  • Ability to work effectively in a team environment
  • Results-oriented mindset with persistence in resolving issues
  • Ability to manage stress and adapt to changing priorities
  • Time management and organizational skills

Core Competencies

  • Problem Solving
  • Results Orientation
  • Teamwork and Collaboration
  • Technical Expertise and Continuous Learning
  • Customer relationship management
  • Conflict resolution
  • User training and coaching
  • Presentation and communication skills
  • Stakeholder management
  • Attention to detail
  • Time management
  • Ability to prioritize multiple tasks
  • Adaptability in fast-paced environments
  • Process improvement mindset
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