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Open nowFirst seen 4 days ago

XTN-B891923 | SERVICE DESK ENGINEER

KMC Solutions Inc1,595 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowXTN-B891923 | SERVICE DESK ENGINEERKMC Solutions Inc · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

KMC Solutions Inc median: 1 days open

The posting

Position Summary

Virtual Technologies Group (VTG) is seeking a highly skilled and motivated Service Desk Engineer to join our growing Managed Services team. This role is ideal for candidates who have demonstrated consistent career progression, deep technical curiosity, and a passion for building and supporting modern IT environments.

As a Service Desk Engineer at VTG, you will manage infrastructure solutions across a wide range of client environments. You’ll work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems while helping clients modernize and secure their IT operations. Candidates who maintain home lab environments, experiment with new technologies, and continuously push their technical boundaries will excel in this position.

Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • The main responsibility of a Service Desk Technician is to answer the phone and work the ticket boards.
  • Troubleshoot and resolve computer-related issues with end users remotely and over the phone.
  • Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets.
  • Manage accounts through Microsoft Active Directory/ Entra ID and Office 365.
  • Setup and configuration of Microsoft Office products and many other software products.
  • Identify and troubleshoot VoIP related tickets – extension issues, voicemail reset, connectivity issues.
  • Handle customer issues in an organized fashion through a ticketing system.
  • Communicate with coworkers to escalate tickets as needed to Tier 2 Service Desk Analysts.

Minimum Qualifications

  • 3–5+ years of hands-on IT experience in systems administration, infrastructure engineering, or MSP support roles.
  • Demonstrated career progression or long-term growth within a single organization
  • Experience deploying, configuring, and managing Windows Server environments.
  • Experience with Group Policy (GPO) creation, management, and troubleshooting.
  • Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies.
  • Familiarity with Linux administration.
  • Ability to document environments, follow change management processes, and communicate clearly with clients and colleagues.
  • Strong problem-solving skills and the ability to work independently in fast-paced MSP environments.
  • Hypervisor deployment and management.

Preferred Qualifications

  • Industry certifications such as:
  • CCNA
  • CompTIA Network+
  • LPIC
  • Windows Server Hybrid Administrator Associate (AZ‑800)
  • MCSE (legacy but valued)
  • Experience with VoIP systems (SIP, hosted PBX, QoS Troubleshooting)
  • Exposure to automation or scripting (PowerShell, Bash, Python)
  • Hands-on experience with cloud or hybrid environments (Azure AD, M365, identity management)
  • Familiarity with backup and disaster recovery solutions (Veeam, Datto, etc.)
  • Demonstrated use of home lab environments for learning, testing, or deploying:
  • Windows Server
  • Virtualization stacks
  • Networking labs
  • Automation workflows
  • MSP experience supporting multiple clients and diverse environments
  • Strong customer service mindset and the ability to translate technical concepts into user-friendly language
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