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Open nowFirst seen 5 days ago

XTN-BD8A363 | PATIENT ENGAGEMENT CENTER ADVISOR

KMC Solutions Inc1,596 open roles

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Your applicationOpen nowXTN-BD8A363 | PATIENT ENGAGEMENT CENTER ADVISORKMC Solutions Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

KMC Solutions Inc median: 1 days open

The posting

We are looking for a Patient Engagement Center Advisor to join our team and be part of an important patient support function.

In this role, you’ll be the first point of contact for patients, providing empathetic and professional support through inbound and outbound calls. You’ll assist with appointments, answer patient queries, conduct telephone triage, maintain accurate records, and ensure every patient receives the care and support they need throughout their journey.

If you have strong customer service or patient-facing experience, excellent communication skills, confidence on the phone, attention to detail, and good computer skills, we’d love to hear from you!

• Health Insurance/HMO • Enjoy unlimited MadMax Coffee • Diverse learning & growth opportunities • Accessible Cloud HR platform (Sprout) • Above standard leaves

Our Patient Engagement Centre (PEC) is focused on providing direct access and support to all our patients. At the PEC we own each step of the patient journey. From the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. • Working within a customer focused environment, voice support - Inbound mostly, Outbound too • Handling telephone calls with customer/patient interactions - high focus on Empathy • Using computers, Microsoft Office Products and other IT Packages • Demonstrating strong communication skills, both verbal and written • Complete telephone triage consultation to establish risk scores and eligibility for any further assessment • Handle inbound calls from patients needing to book or amend appointments • Manage telephone queries from patients • Contact patients who require follow up appointments to ensure they are booked within recommended NHS guidelines • Escalate any issues as and when they arise • Maintain accurate data on internal systems for reporting purposes • Adhere to robust quality assurance measures to meet national standards • Develop and maintain excellent relationships with all key stakeholders • Make healthcare better for our patients.

• Be confident on the telephone • Have experience in dealing with customers and/or patients and know how to manage their queries effectively and sensitively • Strong mathematic skills, demonstrating a solid grasp of numerical concepts and problem-solving • Understand the importance of patient confidentiality and be aware of data protection • Strong attention to detail and excellent verbal and written communication skills, ensuring accuracy and clarity in verbal and written communication • Ensure adherence to thorough internal quality assurance measures to comply with national standards • Demonstrate competent computer skills, with the ability to effectively operate various software programs and troubleshoot basic technical issues.

As part of InHealth, it is a privilege to work in a company that is so focused on making healthcare better, and we expect that anyone who works here will have a set of qualities that align with our corporate ethos, namely: • Committed to making healthcare better for all • Have very high standards • Seeks to improve themselves and everything they do • Be honest and open • Works collaboratively and cooperatively with others

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