Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

XTN-BFE3363 | ZOOM UCAAS VOICE ENGINEER

KMC Solutions Inc1,595 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowXTN-BFE3363 | ZOOM UCAAS VOICE ENGINEERKMC Solutions Inc · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

KMC Solutions Inc median: 1 days open

The posting

We are looking for an experienced UCaaS Engineer to join our team and support our growing base of Zoom customers. In this role, you will lead the implementation and configuration of Zoom Phone, Zoom Contact Center, and the broader Zoom UCaaS platform. You will also handle ongoing adds, moves, and changes (MACs) and provide technical support to keep our customers' communications running smoothly. This is a customer-facing position, so strong spoken and written English is essential.

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Plan, implement, and configure Zoom Phone deployments, including number porting, site and location setup, call routing, auto receptionists, call queues, shared lines, and emergency (E911) configuration.
  • Design and configure Zoom Contact Center (CCaaS) environments, including queues, routing flows, IVR, agent and supervisor setup, dispositions, and reporting.
  • Administer Zoom Meetings, Zoom Rooms, and related Zoom Workplace components as part of the overall UCaaS solution.
  • Perform adds, moves, and changes for customer users, devices, and call flows in a timely and accurate manner.
  • Provide Tier 2/Tier 3 technical support for Zoom customers, troubleshooting call quality, provisioning, device registration, and integration issues.
  • Provision and troubleshoot desk phones, headsets, and other endpoints (e.g., Poly, Yealink, Cisco).
  • Configure and support integrations such as SSO, CRM connectors, and Microsoft Teams interoperability.
  • Participate in customer discovery calls, gather requirements, and translate them into technical designs.
  • Create and maintain clear documentation, including as-built guides, runbooks, and knowledge base articles.
  • Work tickets through our service management system, meeting defined SLAs and keeping customers informed on progress.
  • Escalate issues to Zoom support when needed and manage cases through to resolution.
  • 4+ years of hands-on experience implementing and supporting Zoom Phone in production environments.
  • Demonstrated experience configuring and supporting Zoom Contact Center (CCaaS).
  • Strong understanding of VoIP fundamentals, including SIP, RTP, codecs, QoS, NAT, and firewall considerations for voice.
  • Experience with number porting processes, call routing design, and E911 requirements.
  • Excellent verbal and written English communication skills, with the ability to speak clearly and confidently with customers on calls.
  • Strong troubleshooting skills and the ability to work independently across time zones.
  • Customer-focused mindset with a professional, service-oriented approach.
  • Experience with Asterisk-based phone systems (e.g., FreePBX, Asterisk dial plans, SIP trunk configuration), including migrations from Asterisk to Zoom.
  • Experience with Microsoft Teams Phone, Direct Routing, or Teams/Zoom coexistence.
  • Zoom certifications (e.g., Zoom Phone or Zoom Contact Center specialist credentials).
  • Familiarity with other UCaaS/CCaaS platforms such as RingCentral, Five9, or Genesys.
  • Experience with SBCs (e.g., AudioCodes, Ribbon) and BYOC (Bring Your Own Carrier) setups.
  • Scripting or automation experience using Zoom APIs, PowerShell, or Python.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against KMC Solutions Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on KMC Solutions Inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    KMC Solutions Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.