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Open nowFirst seen 5 days ago

XTN-C0C4161 | CUSTOMER SUCCESS SPECIALIST – DEBT AGREEMENTS

KMC Solutions Inc1,596 open roles

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Your applicationOpen nowXTN-C0C4161 | CUSTOMER SUCCESS SPECIALIST – DEBT AGREEMENTSKMC Solutions Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

KMC Solutions Inc median: 1 days open

The posting

As a Customer Success Specialist, you will be part of our dynamic team and receive extensive training to become proficient in assisting individuals and organizations in managing their debt effectively. You will play a vital role in analyzing financial situations, providing debt solutions, and developing debt management plans under the guidance and supervision of experienced professionals. Your dedication to learning, strong communication skills, and passion for helping others will be essential in guiding clients towards taking back control of their financial future.

Functional Requirements:

  • Prior experience in the debt/finance industry, specifically within collections or accounts receivable
  • Minimum of 2 years’ customer service experience
  • Strong focus on customer service, particularly when supporting individuals in financial distress
  • Excellent verbal and written English communication skills
  • High level of computer literacy, with strong proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and Adobe Acrobat
  • Ability to manage time independently, multitask, and work with minimal supervisionProven stability in work history
  • Ability to work effectively in a team environment and follow team leadership
  • Demonstrated enthusiasm, reliability, and professionalism

• Health Insurance/HMO • Enjoy unlimited MadMax Coffee • Diverse learning & growth opportunities • Accessible Cloud HR platform (Sprout) • Above standard leaves

Roles and responsibilities Answering inbound calls from customers and attending to their concerns/requests, taking messages if not your customer if unable to direct to appropriate team member Providing solutions to customers in arrears or have had a change in circumstances Variations - Liaising with clients offering solutions, including the preparation of recommendation, completion of forms, gathering of supporting documents, follow ups, preparing file in a timely and efficient timeframe Monitoring the CUP / Arrears report Responding to Creditor requests/emails or incoming calls providing updates to creditors where possible or directing calls to appropriate team members Maintenance and verification and subsequent update of customer details Work with and support fellow team members Contributing towards a friendly and inviting work environment Adhere to Revive Financial's policies and procedures Promote Revive Financial and embrace our key principles

  • 2+ years worth of experience
  • Bachelor's Degree (A plus)
  • Previous experience Applicable years of experience in a customer service role in similar environment, with a focus on dealing with customers over the phone Excellent written, telephone and personal communication skills Ability to liaise effectively and develop strong working relationships with suppliers and external stakeholders, customers and team members Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines and see tasks through to completion with minimal supervision Excellent time management skills and the ability to prioritise a diverse workload Attention to detail as well as a high degree of accuracy in data entry; the ability to ensure that customer requirements are recorded exactly as specified High level of customer service, including appropriate interpersonal skills to manage demanding or difficult customers appropriately The ability to influence outcomes through others, especially to ensure compliance; at times this will require the ability to “push-back” or to know when to escalate High level of time management and organisational skills, can manage own time and tasks to completion “Can-do” attitude and leads by example Communicates effectively with customers, management and team members – provides clear information/instructions & listens to team effectively Demonstrated ability to solve problems within level of accountability
  • Excellent verbal and written English communication skills
  • High level of computer literacy, with strong proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and Adobe Acrobat
  • Ability to manage time independently, multitask, and work with minimal supervision
  • Proven stability in work history
  • Ability to work effectively in a team environment and follow team leadership
  • Demonstrated enthusiasm, reliability, and professionalism
  • Nice-to-have: International / AU background
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