The posting
Figma is expanding its Finance Operations team and is seeking detail-oriented Credit and Collections Analysts to support our global client base. This role will focus on credit risk evaluation and customer payment management, ensuring accurate, SOX-compliant credit decisions and efficient receivables collections.
You will work closely with the Credit & Collections Manager and partner cross-functionally with Sales, RevOps, and Accounting.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Credit Risk and Review
- Perform daily credit checks using CreditRiskMonitor (FRISK®, PAYCE®, DBT, and FSR analysis).
- Review new opportunities in Salesforce to ensure proper legal name, billing address, and country data are captured before credit evaluation.
- Analyze credit reports, payment history, and trade data to assess customer risk profiles.
- Evaluate financial strength and recommend credit limits or payment terms based on exposure thresholds.
- Maintain accurate credit records at the account and opportunity level in Salesforce.
- Support manual reviews for clients with low or missing credit scores; request and document reference letters or audited financials when required.
- Ensure all approvals and denials are documented for SOX compliance with clear rationale and supporting attachments.
Collections and Cash Application
- Communicate with customers daily to ensure timely collection of accounts receivable.
- Work with internal teams to resolve billing disputes and credit memo requests.
- Post and apply cash receipts daily; reconcile payments and aging reports.
- Track and report on overdue accounts, following escalation procedures where necessary.
Reporting & Continuous Improvement
- Generate and analyze credit and collections reports for management review.
- Monitor credit exposure vs. CRMZ credit limits and flag high-risk accounts.
- Participate in process improvement initiatives across credit, billing, and collections.
- 2+ years of experience in Credit and Collections, ideally within a SaaS or multinational environment.
- Hands-on experience with CreditRiskMonitor, Dun & Bradstreet, or similar credit systems.
- Knowledge of Salesforce, NetSuite, Stripe, and/or Zendesk preferred.
- Strong understanding of credit principles, financial statement interpretation, and risk indicators (FRISK®, PAYCE®, DBT, FSR).
- Excellent English communication skills (written and verbal).
- Strong attention to detail and analytical thinking.
- Ability to work independently during US hours and meet tight deadlines.
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.



