The posting
The Personal River Cruise Sales Specialist is responsible for generating revenue by promoting and selling river cruise products and services to prospective guests and travel partners. This role involves handling inbound and outbound sales calls, providing detailed product knowledge, and delivering a personalized sales experience that aligns with the company’s premium standards.
This position offers the opportunity to work in a dynamic, team-oriented environment with a focus on delivering outstanding customer service in the travel industry. Agents gain specialized knowledge in river cruising, access to exclusive travel discounts, and the potential for career advancement within the company. Additionally, this role offers competitive compensation including a base salary plus incentives based on sales and customer service performance.
- Handle inbound and outbound calls to promote, sell, and close river cruise reservations.
- Manage the full sales cycle from initial contact to closing the booking, following up with the sailing date and maintaining a post-cruise relationship.
- Build and maintain long-term relationships with clients to drive repeat business.
- Maintain and grow a personal book of business through consistent outreach and follow up.
- Understand product offerings, itineraries, and promotions to effectively match clients with the right cruise.
- Log all sales activities, call notes, and client interactions in the CRM system.
- Follow up on marketing campaigns, online inquiries, and abandoned bookings.
- Meet or exceed monthly sales targets and key performance indicator (KPI) metrics.
- Achieve individual and team sales targets, including revenue, conversion rates, and productivity goals.
- Collaborate with customer service and operations teams to ensure seamless guest experiences.
- Continuously monitors inbound call queue and updates availability, as necessary.
- Ensure accuracy of all reservations worked on, including guest details, pricing, promotions, and special requests.
- Uses verbal and written communication with proficiency to maintain effective and professional relationships with direct guests.
- Navigate company systems efficiently to create, manage, and update reservations for both outbound sales and inbound inquiries.
- Performs other related duties as assigned by management.
- Strong verbal and written communication skills.
- Proven ability to handle inbound calls and customer service inquiries effectively.
- Competence in managing sales, processing bookings, and performing follow-up activities.
- Detail-oriented with a capacity to work accurately under pressure.
- Proficiency in using CRM systems and office software.
- Ability to learn and adapt to new systems and software quickly.
- Experience in achieving sales targets and understanding KPI metrics.
- Highly goal-oriented with a strong drive to exceed sales targets and performance metrics. o Proven ability to close sales through persuasive, confident communication. o Skilled at uncovering client needs and matching them with appropriate products. o Strong objection, handling, and negotiation skills. o Manages time effectively to balance prospecting, follow-up, and relationship building. o Adapts sales approach based on customer type, buying signals, and lead source.
- Previous experience in the travel industry, particularly in cruise bookings.
- Strong interpersonal skills with an aptitude for building rapport with a diverse range of clients.
- Ability to work flexible hours, including weekends and holidays, as required.
- Multilingual capabilities are highly desirable to accommodate a global clientele.
- Skills in conflict resolution and problem-solving to effectively handle customer complaints and issues.
