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Open nowFirst seen 5 days ago

XTN-E3B6744 | FINANCE CUSTOMER SUPPORT ANALYST

KMC Solutions Inc1,596 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowXTN-E3B6744 | FINANCE CUSTOMER SUPPORT ANALYSTKMC Solutions Inc · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

KMC Solutions Inc median: 1 days open

The posting

We are urgently hiring for an Analyst to join our Finance Customer Support team, overseeing queries from our clients and internal stakeholders.

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • This role will primarily manage complex tickets and cases escalated to the analysts supporting the Quote To Cash/Order To Cash process for the finance and accounting teams.
  • Receives cases and requests from various stakeholders.
  • Responds to the queries of the customers thru cases and internal stakeholders. Engages in calls with customers and internal teams to address questions and concerns in a more efficient manner.
  • Will triage the concerns, conduct action to resolve and may need to reach out to internal teams for resolution.
  • Manage the regular queue of the cases, cases and tasks should there be no escalated concerns.
  • Work closely with the Senior Analysts, Supervisor, Manager – Finance Customer Support in the Revenue Accounting scope.
  • Reports directly to the Supervisor for service delivery.
  • Maintaining customer accounts, including updates, adjustments, and ensuring account accuracy from all relevant portals and tools.
  • 5 years of experience in finance, banking and customer supporting roles. 3 years people management experience
  • Has a sound understanding of the accounting process.
  • With relevant exposure of the end to end scope of OTC/QTC
  • Strong Ticket Management / Case Management Experience (e.g. Zendesk, SFDC Service Cloud / Case Module or similar Customer Support Ticketing Software) Possesses strong grasp of knowledge between internal teams of OTC/QRC.
  • Advanced excel competency (pivot, macro).
  • Able to interpret financial statements
  • Exposure to bank letters, W9, W8 Ben, SEC and similar Zendesk, Service Cloud, Service Now relevant exposure
  • Has adequate knowledge of invoicing, credit and debit transactions.
  • With relevant telephony/dialer expertise to manage customers' concerns.

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

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