The posting
We are seeking a proactive and organised Sales Support Representative to join our vibrant team in South Melbourne.
This role is essential in assisting the business across sales coordination, procurement, and client operations to help drive growth and deliver an exceptional client experience.
As a Sales Support Representative, you will play a key role in enabling business growth and enhancing service delivery.
You will:
• Assist the business in acquiring new clients by coordinating proposals, quotes, and onboarding documentation.
• Contribute to ongoing client success by supporting operational activities such as service delivery, invoicing accuracy, and client communications.
• Work across key business functions including procurement, sales administration, billing coordination, and CRM maintenance.
This is a hands-on, fast-paced role offering the opportunity to make a meaningful impact on business performance and client satisfaction.
To succeed in this role, you will bring:
• Exceptional organisational and administrative skills to handle multiple tasks and priorities effectively.
• A proactive, can-do attitude and a genuine passion for sales initiatives and client success.
• Outstanding communication and interpersonal skills to build strong relationships with clients and internal stakeholders.
• A collaborative mindset and strong work ethic, with a focus on delivering high-quality results.
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Core Responsibilities
Client Support
• Provide operational support to the Client Success team by ensuring timely handling of service requests, escalations, and changes to contracted services.
• Assist with contract renewals, service extensions, and retention activities, including preparing documentation and coordinating client signoffs.
• Coordinate onboarding and offboarding processes, including device and license provisioning, by liaising with procurement and technical teams to meet client timelines.
• Facilitate and track client change requests (e.g., user updates, licensing adjustments, scope modifications), ensuring accurate documentation and alignment with expectations.
• Monitor client satisfaction touchpoints and assist in gathering and recording feedback for use in Quarterly Business Reviews (QBRs) or service improvement plans.
• Work with the Finance and Client Success teams to ensure invoicing accuracy by validating billable time, licensing, and procurement charges prior to end-of-month billing.
• Proactively assist in resolving billing issues or payment disputes, maintaining clear records of all correspondence and resolution outcomes.
• Maintain accurate client documentation across internal systems and platforms, including configuration items, contracts, and service records.
• Support reporting on SLAs, ticket trends, and resource utilisation to drive service improvements and client transparency Sales Support
• Support the Business Development team by engaging with prospective clients, qualifying leads, and identifying new opportunities that align with company growth objectives.
• Assist in the preparation of tailored proposals, presentations, and quotes to support the sales process and client acquisition efforts.
• Facilitate the smooth onboarding of new clients by managing administrative handovers, ensuring all documentation is complete and internal teams are aligned.
• Collaborate with the marketing team by contributing research on target demographics and supporting campaign execution aimed at lead generation and client engagement.
• Monitor the performance of digital campaigns and marketing activities, providing feedback and suggestions for improvement where applicable.
• Maintain and update CRM systems with accurate data to support sales pipeline visibility, performance tracking, and engagement metrics.
• Assist in identifyin upsell and cross-sell opportunities within the existing client base by preparing supporting materials and collaborating with the Business Development and Client Success teams.
Operational Support
• Coordinate the full procurement lifecycle from quoting to ordering and delivery, ensuring a seamless, timely, and professional experience for clients.
• Maintain accurate and up-to-date records of client assets, procurement history, and transactional data to support reporting and service continuity.
• Generate reports and documentation to support Client Success Managers in service reviews, contract performance monitoring, and planning activities.
• Liaise with vendors and internal teams to manage procurement workflows, track deliveries, and resolve delays or stock-related queries.
• Collaborate with finance, logistics, and technical stakeholders to ensure timely fulfillment of hardware, software, and licensing aligned with client needs
Team Engagement and Collaboration
• Participate in internal and external meetings, providing updates on procurement, client support activities, and project progress as required.
• Work collaboratively across departments to support company initiatives including client onboarding, system improvements, and process enhancement.
• Document key procedures and contribute to a culture of continuous improvement through active knowledge sharing and feedback.
• Assist with ad-hoc tasks, internal projects, or overflow work as directed by senior management or evolving business priorities.
• Consistently demonstrate Technetics' core values of Pride, Honesty, and Improvement in all professional interactions.
Flexibility
The company retains the right to update this position description as necessary to reflect the evolving nature of the role and the business. These adjustments ensure alignment with the actual responsibilities performed. Furthermore, the company may reasonably request additional duties beyond those outlined here, provided they are relevant to the role and within reasonable expectations.
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