The posting
Duties and responsibilities
- Install, configure, maintain, support, repair, and dispose computer hardware, software, printers, desk phones, mobile devices, and similar peripherals
- Respond to service issues, requests, and tasks based on priorities and established SLA
- Educate users on IT best practices. Understand their requirements and provide appropriate solutions
- Administer user access to IT applications and systems
- Comprehend policies, standards, and follow procedures such as incident, service request, change, asset management, etc. Provide inputs to management team on improving them
- May contribute to the knowledgebase to enhance the selfhelp information available to users and team members
- May require lifting or carrying equipment up to 30 lbs



