The posting
The People Experience Coordinator is a newly created role that supports the business’s transition to more efficient, consistent, and scalable payroll and people processes across Australia and New Zealand.
The role is responsible for coordinating end-to-end payroll activities, managing payroll-related onboarding and offboarding processes, and acting as the key internal liaison with the external payroll provider (Employment Hero). This role plays a critical part in ensuring payroll accuracy, compliance, and a positive employee experience during periods of growth and change.
- Flexible and supportive work environment
- Opportunity to work across Australia and New Zealand operations
- Exposure to payroll, HR, and enterprise systems in a growing organization
- Professional development and career growth opportunities
- Collaborative and people-focused culture
- Employee wellbeing initiatives and support programs
- Access to modern HR and payroll technologies, including Employment Hero
- Opportunity to contribute to process improvement and business transformation initiatives
Payroll Coordination & Oversight
- Coordinate end-to-end payroll processing across Australia and New Zealand in partnership with the external payroll provider
- Ensure payroll inputs (new starters, changes, terminations, allowances, leave) are accurate, complete, and submitted on time (Employment Hero)
- Review payroll outputs for accuracy, completeness, and compliance before finalisation
- Own payroll calendar management and ensure key deadlines are met
- Maintain accurate payroll records and documentation
Key Deliverables
- Payroll processed accurately and on schedule each pay cycle
- Compliance with legislative and audit requirements
- Payroll documentation maintained accurately
Payroll Systems & Employee Lifecycle Management
- Manage payroll and HR system onboarding and offboarding processes, including:
- Contract generation and employment documentation
- Payroll system setup and variation maintenance
- Ensure employee data is accurately maintained across payroll and HR systems
- Ensure documentation supports payroll and HR processes
- Maintain system workflows and approvals that support payroll processing
- Support system improvements that enable consistency and scalability
Key Deliverables
- Employee data maintained confidentially and with high level of accuracy
- Payroll impacting changes entered prior to payroll deadlines
- HR and payroll system records align
- Workflow processes comply with internal policy and employment legislation
External Payroll Provider Management
- Act as the primary point of contact with the outsourced payroll provider
- Coordinate payroll submissions, clarifications, corrections, and reconciliations
- Escalate and resolve payroll issues in a timely and professional manner
- Monitor service delivery and escalate issues when necessary
- Support ongoing improvement of payroll processes
Key Deliverables
- Timely payroll submissions
- Payroll issues resolved within agreed service timeframes
- Effective working relationship with external payroll provider (Employment Hero)
Payroll Queries & Issue Resolution
- Manage and respond to payroll-related queries from employees and managers across both jurisdictions
- Investigate discrepancies and resolve issues efficiently and confidentially
- Provide guidance and clear explanations of payroll outcomes, deductions, and entitlements
- Identify recurring issues and contribute to process or system improvements
Key Deliverables
- Payroll queries responded to within agreed service standards
- Payroll issues resolved efficiently and accurately
- High level of employee satisfaction with payroll support
Enterprise Systems Support
- Provide operational support to the Head of IT in relation to enterprise system user management activities
- Assist with user setup, access changes, and deactivation requests in line with onboarding and offboarding processes
- Support the management and resolution of user access and permissions queries, ensuring requests are actioned accurately and in accordance with internal controls and approval requirements
- Update and maintain system workflows throughout employee lifecycle changes
Key Deliverables
- IT set up completed prior to employee start date
- Timely resolution of system support requests
- Accurate and up to date system records
- Process improvements identified where possible
- Experience coordinating payroll processes, ideally in a multi-entity or trans-Tasman environment
- Working knowledge of Australian and/or New Zealand payroll requirements, or ability to learn quickly
- Experience supporting employee lifecycle processes (onboarding and offboarding)
- Strong attention to detail, numerical accuracy, and ability to manage multiple deadlines
- Effective communicator with a practical, solutions-focused mindset
- Collaborative, discreet, and adaptable, with an interest in improving scalable processes
- Service orientated approach to supporting employees
- Strong proficiency with enterprise systems and Microsoft Office tools
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
