The posting
Qualifications: Bachelors Degree in IT/Computer Science or similar course At least 2 years working experience in Technical & Helpdesk Support or equivalent Proficient in IT Service Management tools and platforms Must have a practical and logical viewpoint in decision-making Ability to work independently with minimal supervision Good verbal and written communication skills Willing to work on site SM Aura Amenable to work on shifting schedule Available to start ASAP
The IT Service Desk provides the following support tasks: Windows 10 Operating System Support and deployment Standard Client applications support and deployment User Registration Printer Registration and connectivity Scanner Registration and connectivity Printer Server management Office-365 trouble shooting Directory (AD) trouble shooting Owncloud user registration and access management VPN Account registration Blacklisting/whitelisting of email/domains in mail filtering service
Skills Required: Windows 10 Enterprise installation and configurations Lenovo Notebooks Networking (DHCP, DNS, Wifi, VPN) Active Directory (User account management, Group Management, Device Management, Printer Management) General understanding of Incident Management according to ITIL Office 365 management and support (versions E3 and F3) Azure AD management and support Incident Management: handling major incident, ticket escalation and ticket SLA management



