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Open nowFirst seen 4 days ago

XTN-FE51784 | SENIOR SOLUTION CONSULTANT

KMC Solutions Inc1,595 open roles

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Your applicationOpen nowXTN-FE51784 | SENIOR SOLUTION CONSULTANTKMC Solutions Inc

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  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

KMC Solutions Inc median: 1 days open

The posting

As a Senior Solution Consultant, you will lead Talkdesk Strategic implementations with new and existing customers gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training.

An opportunity to join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others
  • Accountability: Hold self and others accountable to meet commitments and drive results
  • Accept responsibility for successes and failures
  • Speed: Execute with agility and urgency
  • Act promptly, decisively, and without delay
  • Make good and timely decisions that keep the organization moving forward
  • Lead Talkdesk Strategic implementations with new and existing customers, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
  • Understand customer business objectives, consult with industry best practices, & document user stories
  • Gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
  • Good knowledge of Integration using Talkdesk Applications and APIs that include the creation of studio flow, data dips, automation, custom applications within Talkdesk's solution, and/or 3rd party CRM systems
  • Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
  • Develop visual representation diagrams of the Customer’s end-client journey
  • Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
  • Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
  • Leverage strong technical acumen to identify process and technical solutions dynamically to expected and unexpected situations
  • Able to produce technical documentation
  • Partner with internal teams such as Product, Support, etc to assure timely delivery of feature requests, bug fixes and support requests
  • Participate in the sales cycle as necessary to gather requirements, formulate delivery approach and develop a proposal/SOW
  • Bachelor's degree in a technical field or significant professional experience in a technical role
  • 8+ years of experience in Professional Services/Consulting roles or 2+ years in IT Applications Development/Software Product Development or similar role in a fast paced SaaS business
  • Experience with diagram flowchart software, such as Visio, Lucid Chart, etc
  • Familiar with creating and managing Web Services (REST APIs/)
  • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
  • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
  • Client management experience highly valued
  • Engaging personality, polished verbal and written communication skills and meticulous attention to detail
  • A passion for helping people solve problems and proven ability to understand and learn technological concepts
  • Highly organized self-starter that seeks challenging opportunities
  • Ability to work cross-functionally in a fast-paced startup environment
  • CCaas or Contact Center product
  • CCaaS, SaaS Certificates
  • IVR Call flow development
  • Developer / REST APIs
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