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Open nowPosted 40 days ago

IT SUPPORT AND JUNIOR SYSTEMS ADMINISTRATOR

koa110 open roles

Where
1205 N Transtech Way, Billings, MT 59102, USA
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Your applicationOpen nowIT SUPPORT AND JUNIOR SYSTEMS ADMINISTRATORkoa · 1205 N Transtech Way, Billings, MT 59102, USA

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 40 days ago

The posting

Summary:

The IT Support & Junior Systems Administrator is responsible for providing front-line technical support while assisting with the administration, maintenance, and security of the organization’s IT infrastructure. This role blends hands-on end-user support with foundational system administration duties across hardware, software, network, and cloud environments.  This position ensures reliable operation of end-user systems and contributes to the stability, performance, and security of servers, networks, and SaaS platforms. 

  Essential Duties and Responsibilities:

Provide day-to-day support for end users, including troubleshooting hardware, software, printers, and network connectivity issues

Install, configure, and maintain desktop/laptop systems and standard business applications

Respond to support requests and incidents using ticketing systems and support tools

Assist users with operational questions and provide ongoing technical guidance and training

Support phone systems and end-user communication tools

Troubleshoot and escalate complex issues to senior IT staff when necessary

Maintain a high level of customer service with a proactive, user-focused approach

Assist with deployment, configuration, monitoring, and maintenance of servers, SaaS platforms, and cloud environments

Support system security, patch management, backups, and antivirus/endpoint protection processes

Monitor system performance and usage to ensure availability, efficiency, and reliability

Assist with administration of virtualization platforms and cloud services (e.g., VMware, Azure)

Implement configuration changes, updates, and new software solutions as directed

Support network components including switches, firewalls, wireless, and VPN connectivity

Contribute to documentation, standards, and IT policy enforcement

Participate in system maintenance tasks and hardware lifecycle management 

  Non-Essential Duties and Responsibilities:

Assist with IT onboarding and training for new employees  Maintain documentation for systems, procedures, and troubleshooting steps

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  Required Education and Experience:

1–3 years of IT support and/or systems experience

Strong knowledge of PC hardware and operating systems

Basic understanding of IP networking concepts

Familiarity with system security, patching, and antivirus tools

Experience troubleshooting end-user issues in a business environment 

Strong written and verbal communication skills

  Preferred Education and Experience:

Experience with virtualization platforms (VMware)

Exposure to cloud platforms (Azure, AWS) 

Knowledge of SaaS applications and integrations

Familiarity with networking equipment (Cisco, Meraki, Palo Alto, etc.)

Experience with backup solutions (e.g., Veeam)

Relevant certifications (CompTIA A+, Network+, Microsoft, VMware) preferred 

  Physical Demands and Working Conditions:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other items up to 40 pounds with assistance. Prolonged exposure to computer screens and artificial lighting. Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances. May require travel to locations or sites as needed. Travel occurs in all weather conditions, including extreme heat and cold. Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces. Will experience occasional interruptions and shifting priorities.

 

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