The posting
Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place.
We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life. That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected. While we’re a household name in Australia, our journey on the global stage is only just beginning.
Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK. As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability.
Role Description
Support logistics and fulfillment operations as key liaison between Koala teams and 3rd party logistics partners (Warehousing and Freight Partners) to ensure smooth and efficient day-to-day execution. Oversee processes, systems and reporting to troubleshoot/resolve issues, optimize workflows, and drive operational efficiencies that improve the customer experience and fulfillment performance.
Key Responsibilities
- Own and manage day-to-day logistics operations, tracking orders, troubleshooting issues, and optimizing workflows.
- Serve as a primary liaison between Customer Service, Warehousing, & Freight Partners
- Conduct on-site warehouse visits every 1-2 weeks (or more, as needed) to oversee operations and troubleshoot on-site issues.
- Maintain logistics reporting by extracting, auditing, and analysing data across Shopify, the WMS, and order tracking systems to monitor order flow, surface insights, and act on issues affecting fulfilment performance.
- Work closely with our Customer Service team as well as 3PL warehouse partners to deliver against our high customer service standards while efficiently managing costs.
- Monitor inbound shipments, create ASN’s and complete receipt processes to ensure accurate stock reconciliations and additional projects.
- Collaborate with finance team to ensure accurate inventory reconciliations
- Assess on-time Small Parcel and LTL delivery performance against promised delivery windows and carrier SLAs, identifying at-risk orders before the customer is affected and driving resolution with warehouse and freight partners.
- Review sales forecasts and order volumes to balance workload across distribution points, adjusting allocation and order release to give warehouse partners a steady, predictable flow of work.
- Lead fulfillment process automation improvements to reduce manual tasks and increase operational efficiency.
- Proactively identify and investigate order exceptions and anomalies, resolving fulfilment issues at the source and improving reporting accuracy to mitigate recurring risks.
- Compile and monitor operational KPI metrics, using the insights to drive continuous process improvements and better fulfilment outcomes.
- Facilitate Ad-hoc projects to support new initiatives and growth
Ideal background
- 1-5 years exposure and experience with ecommerce fulfillment Minimum of 2 years are required in logistics, fulfillment, or supply chain operations (e-commerce, retail, or DTC brands preferred).
- Experience working with an ERP (Netsuite/SAP etc), Shopify and Warehouse Management Software (WMS) or similar tools is required.
- Strong analytical skills - ability to extract and manipulate data for order tracking, fulfillment metrics, and operational improvements.
- Experience collaborating with warehouse and CX teams to troubleshoot fulfillment issues.
- An interest in AI and automation
- Hands-on experience with logistics order tracking software, reporting, and problem-solving in fulfilment operations.
- Detail-oriented with strong troubleshooting skills and the ability to resolve logistics challenges.
- Proactive and curious mindset - always thinking two steps ahead to improve processes.
- Takes end-to-end ownership of the role
- Proficiency in Excel with a high level of attention to detail and exceptional organizational skills—required for managing reports, maintaining accurate logistics tracking with high attention to detail and strong organizational skills.
- Passionate about customer experience and ensuring a smooth order fulfillment
- Growth mindset-opportunity to progress into more senior positions with excellent performance Ability to understand the big picture and prioritize competing considerations
Perks and Privileges
Koala is only great when its employees are happy; and we’re one happy bunch!
- Work From SofaBed (WFB) - Most of our team is located in LA and surrounding areas, but also happy for you to be fully remote.
- Take a break - Generous time off - Koala life leave, volunteer, parental, and more to help keep your work-life balance, balanced.
- Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
- Support & wellbeing - Our employee experience respects and embraces all families, formed, found, and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
- Competitive 401k matching and comprehensive Anthem private health insurance plans.
- Accelerate your career - via our Learning Management platform, as well as individual and team growth budgets and dedicated days.
- Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1%and so much more.
All in all, the Koala Community is a great place to hang out and belong to!
Why Join Koala?
At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We have no ego; we seek feedback that grows us; and we have a strong bias for action. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)
There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognise that a diverse workforce is crucial to our success as a business.
To read more, check out our careers, LinkedIn, or the great work we do with Work180.
