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Open nowPosted 34 hours ago

Technical Parts and Service Representative

Koch Enterprises Family of Companies96 open roles

Where
5041 68th St SE, Caledonia, MI 49316, USA
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Your applicationOpen nowTechnical Parts and Service RepresentativeKoch Enterprises Family of Companies · 5041 68th St SE, Caledonia, MI 49316, USA

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Koch Enterprises Family of Companies's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 34 hours ago

The posting

Location: Caledonia, Michigan (on-site)Pay: $60,000–$80,000 per year, based on experienceSchedule: Full-time, Monday–FridayNo sales quotas About the RoleKoch Finishing Systems is hiring a Technical Parts and Service Representative to support customers who use our plating and anodizing equipment. In this inside sales and customer service role, you'll help customers get the parts, service, and technical support they need to keep their operations running. This is a relationship-focused position with no sales quotas. It's a great fit for someone with a background in parts, service, customer service, or technical support who enjoys solving problems and working with customers. Plating or anodizing experience is preferred, however we'll provide hands-on training. What You'll Do

Be the main contact for customer calls and emails about parts, pricing, delivery, technical questions, and service needs. Build long-term relationships with existing customers. Reconnect with past customers to learn about their current parts and service needs. Prepare work orders and process parts orders in our ERP system. Provide first-line troubleshooting and help resolve customer issues. Help customers plan ahead for spare parts and replacements. Prepare estimates for parts and service contracts with support from engineering and estimating. Recommend parts and service solutions that add value for customers. Work with vendors to stay current on products, pricing, and availability. Coordinate with sales, engineering, service, and purchasing to keep customers' needs on track. Travel occasionally for customer visits and equipment inspections.

What You Bring

3+ years of experience in parts, service, customer service, inside sales, technical support, material control, or industrial equipment. A bachelor's degree or an equivalent combination of education and experience is preferred. Strong communication and customer service skills. Organized, dependable, and able to manage multiple priorities. Comfortable understanding and explaining technical information. Working knowledge of Microsoft Office and ERP or business management systems. Willing to travel occasionally, including some international travel.

Nice to Have

Experience with industrial equipment, manufacturing, or mechanical or electrical systems. Parts counter, service coordinator, or technical sales experience. Second-language proficiency.

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