The posting
Job Summary Koch Applied Solutions is seeking a highly experienced Master / Lead Service Technician to support our service operations across commercial and industrial boiler systems. This role is responsible for diagnosing, maintaining, and repairing boiler, burner, and control systems, as well as leading field service technicians and ensuring exceptional service delivery to customers. The ideal candidate will bring deep technical expertise, strong leadership capability, and a commitment to delivering high-quality service in a safety-focused environment. Essential Responsibilities ● Perform startup, inspection, maintenance, and repair of: ○ Boilers (steam and hot water) ○ Burners and combustion systems ○ Controls and instrumentation ○ Boiler room auxiliary equipment (deaerators, blowdown separators, feedwater tanks, water softeners, chemical systems, etc.) ● Diagnose mechanical and electrical issues and conduct root cause analysis to determine appropriate repairs ● Identify, source, and order necessary replacement parts ● Execute system calibration according to manufacturer specifications ● Communicate findings, recommendations, and operational improvements clearly to customers ● Lead, mentor, and oversee work performed by field service technicians ● Ensure jobs are completed on schedule and keep customers informed of any delays ● Complete work orders and service documentation accurately and in a timely manner ● Maintain company vehicle, tools, parts inventory, and safety equipment ● Travel to customer sites as required
● Identify opportunities for system upgrades or parts sales to improve efficiency and system longevity for customers. ● Participate in an on-call rotation for emergency service requests, which may require overtime and occasional travel. Required Qualifications ● High school diploma or GED equivalent. ● 10+ years of experience in maintenance, inspection, and repair of boiler systems and related equipment ● Strong knowledge of: ○ Boiler systems (steam and hot water) ○ Combustion systems and controls ○ Electrical and mechanical troubleshooting ● Demonstrated ability to read and interpret CAD prints, electrical schematics, and technical manuals ● Proven experience conducting root cause analysis and implementing corrective actions ● Strong organizational skills and attention to detail ● Valid driver’s license and ability to travel to job sites ● Proficiency in using various diagnostic tools and testing equipment. ● Ability to work independently and demonstrate strong problem-solving skills. ● Excellent verbal and written communication skills. Preferred Qualifications ● Previous experience in a lead or supervisory technician role ● OEM or manufacturer training certifications ● Experience supporting both light commercial and heavy industrial environments Skills & Competencies • Excellent customer service and communication skills • Ability to work independently and collaboratively in a team environment • Strong analytical and problem-solving abilities • Time management skills with the ability to meet deadlines • Commitment to safety and operational excellence Work Schedule & Requirements • Ability to work nights, weekends, and on-call rotations for emergency service and planned shutdowns • Willingness to travel to regional customer sites • Participation in ongoing technical and safety training program
Physical Requirements ● Ability to lift and carry heavy equipment and tools. ● Comfortable working in industrial environments and potentially uncomfortable conditions. ● Must be able to climb ladders, crawl, and work in tight spaces. Compensation and Benefits ● Competitive hourly rate based on experience. ● Comprehensive benefits package, including medical, dental, and vision insurance. ● 401(k) with company match. ● Paid time off and holidays. ● Company vehicle, phone, and necessary tools provided. ● Opportunities for professional development and training.
