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Open nowPosted 39 days ago

Customer Service Manager

kodland65 open roles

Where
Remote job, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Managerkodland · Remote job, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on kodland's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 39 days ago

The posting

We are an international online programming school for children and young people. We teach in over 40 countries, our community counts more than 30,000 students, and our team is made up of over 700 professional tutors. Our goal is to provide young people with the most in-demand digital skills and show them how a computer can become a powerful tool for development, creativity, and their future career. Kodland is growing dynamically and expanding into new markets around the world.

✨ What you'll be doing: ✅ Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention ✅ Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages ✅ Build strong relationships with customers, understand their goals, and recommend the right learning solutions ✅ Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations ✅ Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams

What we need from you:

✅ Native or fluent Italian (spoken and written) - mandatory ✅ From 6 months of experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, Retention, or similar customer-facing roles ✅ Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques

Will be a plus: ✅ Experience working remotely in an international environment ✅ Comfortable working in a fast-paced, KPI-driven environment

Join Kodland and help shape the future of education! 🌍

Note: this is a remote working position, so you will need your own laptop, a stable internet connection and a quiet place to work. If your application is considered suitable, you will receive an email from us in the coming days inviting you to an interview. We therefore encourage you to check your inbox, including your spam folder.

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One press. We do the rest.

  1. A CV for this posting

    Written against kodland's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on kodland's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    kodland's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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