Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

IT Service Management Specialist - IT Support

Kolb Distribution AG

Where
Hedingen, ZH, Switzerland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Service Management Specialist - IT SupportKolb Distribution AG · Hedingen, ZH, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kolb Distribution AG's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted today

The posting

--- base: meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: IT Service Management Specialist - IT Support (100%) ---

IT Service Management Specialist \- IT Support (100%) =====================================================

summary

In this position, you will be the first point of contact for all IT questions from our employees at our Hedingen site and provide support to our other European sites. Reporting to the Lead EU IT Service Management, you will run the IT hotline, look after end\-user devices and accounts throughout their lifecycle and work closely with KLK Group IT in Malaysia to harmonise support processes. The role requires a hands\-on, structured and customer\-oriented way of working.

Main tasks

  • Managing the IT hotline (first\-level support): providing assistance, processing error reports and troubleshooting, with telephone, on\-site and remote support, including for our EU sites
  • Working closely with KLK Group IT on escalation, resolution and alignment with global IT standards, tools, platforms and support processes, and harmonising IT support processes across our EU sites
  • Ensuring smooth IT support, coordinating field service employees, supporting second\-level support and escalating hardware issues to vendors
  • Setting up, installing and relocating PCs, laptops and phones (including onboarding, offboarding and internal transfers) and creating, modifying and deleting user accounts
  • Ensuring end\-user devices comply with global endpoint configuration, security and patching standards
  • Assisting with server maintenance and data backup in coordination with the IT Infrastructure Specialist and performing basic network tasks (e.g. VLAN assignment)
  • Creating technical documentation (manuals, installation instructions, etc.)
  • Performing administrative tasks within the IT department and participating in IT projects
  • Ensuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities

Special requirements

  • Willingness to take part in the on\-call duty rotation
  • Occasional travel to our EU sites (if required)
  • Mutual deputising with the IT Infrastructure Specialist

Your profile

  • Completed IT apprenticeship (e.g. Informatiker/in EFZ, ICT\-Fachmann/\-frau EFZ) or a comparable qualification2–3 years of experience in first\- and/or second\-level IT support, ideally in an industrial or production environment
  • Solid knowledge of Windows clients, Active Directory, Microsoft 365, endpoint management (e.g. Intune), ticketing systems and IT hardware, as well as a good understanding of business IT infrastructure and basic networking (LAN, VLAN, Wi\-Fi)
  • An advantage: knowledge of telephony/PABX and mobile devices, server and backup environments and ITIL (e.g. ITIL Foundation); experience in a GMP\-regulated environment
  • Very good command of and English
  • Customer\-oriented team player with strong communication skills in a multicultural environment; structured, reliable, flexible and resilient, with initiative and a willingness to learn

Our offer

  • A varied role at the heart of our IT, with direct contact with colleagues across all functions and sites
  • An international environment with cross\-site projects in Switzerland and the Netherlands and close collaboration with KLK Group IT
  • Targeted training and certifications, with the opportunity to grow into the role of deputy to the Lead EU IT Service Management
  • Flexible working hours and home office options where operations allow
  • Modern employment conditions and attractive social benefits
  • Place of work: Hedingen (ZH); start date by agreement

![ Distribution AG]()

* Distribution AG Maienbrunnenstrasse 1 8908 Hedingen

*

jid1f4b1c0jm jit1044jm jiy26jm

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kolb Distribution AG's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kolb Distribution AG's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kolb Distribution AG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.