Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Supervisory Technical Support Representatives (REMOTE)

Koniag Government Services, LLC396 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupervisory Technical Support Representatives (REMOTE)Koniag Government Services, LLC · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Koniag Government Services, LLC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Koniag Government Services, LLC postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

Koniag Government Services, LLC median: 20 days open

The posting

Applications for this position will be accepted through 11/30/26 Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Supervisory Technical Support Representatives to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement. Koniag Technology and Infrastructure Solutions (KTIS) is seeking experienced Supervisory Technical Support Representatives to lead our contact center support team. The ideal candidates will have a strong leadership skills and a customer-focused approach. These supervisors will be responsible for managing technical support staff, ensuring quality service delivery, and driving continuous improvement in our support operations. Essential Functions, Responsibilities & Duties may include, but are not limited to:The Supervisory Technical Support Representative will oversee daily support operations and lead a team of technical support representatives. Principal responsibilities will include but are not limited to:

Supervise, coach, and mentor a team of technical support staff providing first-level and second-level technical support Monitor team performance against established KPIs and service level agreements Coordinate daily activities, manage schedules, and allocate resources to meet service demands Review and evaluate the quality of technical support provided by team members Provide feedback, training, and developmental guidance to team members Participate in hiring, onboarding, and performance evaluation processes Handle escalated customer issues and complex technical problems Create and maintain technical documentation, knowledge base articles, and support procedures Generate regular reports on team performance, ticket metrics, and customer satisfaction Identify trends and recurring issues to develop proactive solutions Collaborate with other departments to resolve cross-functional challenges Implement and maintain quality assurance processes Stay current with emerging technologies and industry best practices Ensure compliance with organizational policies and security protocols Serve as a technical resource for the team by providing guidance on complex issues

Education and Experience:

High School Diploma or GED required (Associate's or Bachelor's degree in IT-related field preferred) 5-7 years of technical support experience, with at least 2 years in a supervisory capacity Demonstrated experience in managing technical support teams Proven track record of successful customer service delivery in a technical environment HDI Support Center Team Lead (or equivalent) or ability to obtain within 6 months of employment

Required Skills and Competencies:

Strong leadership and team management skills Extensive technical knowledge of computer systems, networks, and enterprise applications Experience with help desk ticketing systems and support metrics Excellent verbal and written communication skills Ability to prioritize tasks and manage competing demands Strong problem-solving and decision-making abilities Customer service orientation with a focus on quality Experience with workforce management and scheduling Knowledge of ITIL practices and service desk operations Ability to work in a fast-paced, changing environment Proficiency with Microsoft Office suite and technical support tools Experience conducting performance evaluations and providing constructive feedback Ability to manage stressful situations and maintain composure

Desired Skills and Competencies:

Associate's or Bachelor's degree in Computer Science, Information Technology, or related field Experience in government contracting environments Knowledge of call center or help desk management software Knowledge of DoD household goods (HHG) processes Understanding of personal property entitlements DPS (Defense Personal Property System) module expertise MilMove module expertise Experience with remote support technologies Training or coaching certification Project management experience Knowledge of technical writing and documentation standards Experience with continuous improvement methodologies Familiarity with change management principles Experience with budget management Knowledge of relevant compliance requirements (NIST, FISMA, etc.) Bilingual capabilities Experience with data analysis and reporting tools

Security Requirement:

Ability to obtain a Public Trust

Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Koniag Government Services, LLC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Koniag Government Services, LLC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Koniag Government Services, LLC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.