The posting
What You'll Be Doing • Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner • Troubleshoot and resolve customer issues in a timely and effective manner • Maintain accurate records of customer interactions and follow-up actions • Provide feedback and recommendations to management to improve customer experience. • Collaborate with cross-functional teams to ensure seamless customer service • Continuously learn and stay up-to-date with company policies, products, and services Requirements What We're Looking For • At least SHS Graduate or High school diploma (Old Curiculum) with six months of relevant experience preferred • Courteous with strong customer service orientation or College Undergrad or College Graduate. • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required



