Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Customer Service Representative (HH)

Kontoor Brands, Inc.128 open roles

Where
Sumner, Washington
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Representative (HH)Kontoor Brands, Inc. · Sumner, Washington

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kontoor Brands, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Kontoor Brands, Inc. postings stay open a median of 34 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

Kontoor Brands, Inc. median: 34 days open

The posting

Who We Are:

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Customer Service Representative

Job Summary

Helly Hansen is seeking a Customer Service Representative who shares our passion for helping customers and inspiring outdoor experiences. Born by the sea and raised by the mountains, we connect every day with outdoor enthusiasts whose stories fuel our work. We are committed to creating high-performance products that help people feel alive—whether on the mountain or at sea. Our customers are at the center of every decision, supported by strong teamwork and a genuine passion for what we do.

Role Overview

Our Customer Service Representatives deliver best-in-class experiences by building meaningful connections, sharing an enthusiasm for the outdoors, and providing thoughtful solutions to customer inquiries. We are looking for a like-minded individual who is committed to delivering exceptional service.

Key Accountabilities

  • Provide exceptional service that strengthens existing business and supports new business. Ensure customer needs are met from the initial order through delivery and final resolution.
  • Respond promptly and efficiently to order-related questions and concerns, including product quality, delivery, availability, and warranty issues.
  • Maintain polite, professional, and company-aligned verbal and written communication at all times.
  • Process and monitor orders efficiently and in accordance with Helly Hansen best practices across email, phone, and chat channels.
  • Share customer feedback with brand and business teams to support product development and brand growth.
  • Develop strong product knowledge to provide accurate information and respond to technical inquiries.
  • Assist customers with claims and process them efficiently toward a positive outcome.
  • Perform other essential or equivalent duties as requested by the manager.
  • Demonstrate flexibility and contribute as an effective member of the Customer Care team.
  • Represent Helly Hansen as a brand ambassador both at work and in the broader community.

Job Types:

Permanent, Full-time

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Job Duties:

  • Answer incoming customer inquiries (phone, live chat, email)
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Requirements

Education, Knowledge, and Skills

  • A well-rounded education is valued; more importantly, candidates should demonstrate a desire to learn, grow, and build strong team relationships.
  • Strong verbal and written communication skills, with the ability to communicate effectively with customers and all levels of management.
  • A tactful, courteous, and collaborative approach, with the ability to motivate others.
  • The ability to learn quickly and adapt to changing situations and processes.
  • Strong organization and time-management skills, including the ability to meet deadlines, prioritize, multitask, and work effectively during busy periods.
  • The ability to work effectively both independently and as part of a team.
  • An enthusiastic, confident, and team-oriented mindset with a can-do attitude.
  • Experience with Salesforce and/or Magento is an asset.

Leadership Competencies Expected for this Role:

Foundational Leader

Global Agility – Be open and adapt quickly when things change

Purposeful Integrity – Do the right thing, even when no one is watching

Strategic Foresight – Think ahead and plan for what’s coming

Customer Centric Innovation – Find better ways to serve our customers

Urgency for Impact – Act fast and get results that matter

Bold Accountability – Take ownership of your work and results

Empowered Collaboration – Work well with others to get things done

#LI-BE1

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kontoor Brands, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kontoor Brands, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kontoor Brands, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.