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Open nowPosted today

Personal Banker-Inbound_BRANCH BANKING_0466_4597_1015286

Kotak Additional7,436 open roles

Where
Delhi, India
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Your applicationOpen nowPersonal Banker-Inbound_BRANCH BANKING_0466_4597_1015286Kotak Additional · Delhi, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kotak Additional's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted today

The posting

Job Description

Personal Banker - Inbound (Branch Banking Service) | Kotak Mahindra Bank

Role Purpose

The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.

Key Responsibilities

Customer Service

  • Act as the first point of contact for walk-in customers.
  • Resolve customer queries related to accounts, deposits, payments, and banking services.
  • Deliver a seamless and high-quality customer experience.

Transaction Processing

  • Handle cash and non-cash transactions accurately and efficiently.
  • Process: Cash deposits & withdrawals Demand Drafts (DD) Cheque transactions Account servicing requests
  • Maintain operational accuracy and TAT adherence.

Sales & Cross-Selling

  • Identify customer needs and recommend suitable banking products.
  • Cross-sell: Savings Accounts Fixed Deposits Insurance Products Debit/Credit Cards Other retail banking products

Operations & Compliance

  • Ensure process compliance and regulatory adherence.
  • Maintain proper documentation and transaction records.
  • Follow KYC, AML, and bank operational guidelines.

Required Skills

  • Customer Service Orientation
  • Cash Handling
  • Banking Operations
  • Communication Skills
  • Attention to Detail
  • Relationship Management
  • Sales & Cross-Selling
  • Problem Solving

Responsibilities

  1. Manage cash and non-cash transactions efficiently and accurately.
  2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
  3. Provide general banking information and resolve customer queries promptly.
  4. Maintain high standards of speed and accuracy in all transactional processes.
  5. Identify and promote cross-selling opportunities for other banking products and services.
  6. Ensure a positive and professional customer experience to foster loyalty and referrals.
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