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Open nowPosted 35 days ago

Staff Services Operations Agent (m/f/d)

KPMG S.à r.l.

Where
Luxembourg
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Your applicationOpen nowStaff Services Operations Agent (m/f/d)KPMG S.à r.l. · Luxembourg

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KPMG S.à r.l.'s own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 35 days ago

The posting

Staff Services Operations Agent (m/f/d) Job Description Find your purpose at KPMG Luxembourg Join a team of diverse and dedicated problem solvers, connected by a common cause: to turn insight into opportunity for clients and communities around the world. If you are eager to learn, are interested in growing rapidly and strive to make an impact in a diverse environment, you're in the right place at the right time. Learn more about Careers at KPMG LuxembourgWe are seeking a Staff Services Operations Agent (m/f/d) professional to join our Facilities team.As an Employee Services Agent, you will play a key role in delivering a high-quality experience to our employees and internal clients. Combining Welcome Desk responsibilities with back-office activities, you will act as a central point of contact for Staff Services.You will be responsible for:• Welcoming employees and internal clients at the Facilities Welcome Desk and providing a professional, friendly and service-oriented experience.• Listening actively to requests, providing accurate information and advice, and coordinating with relevant operational teams when necessary.• Managing employee requests from initial contact through to completion and following up to ensure a high level of satisfaction.• Performing administrative and back-office activities independently and in line with established processes, instructions and deadlines.• Handling confidential information, including documents, archives and incoming mail, with discretion and attention to detail.• Managing several front-office and back-office tasks simultaneously, prioritising activities according to urgency and service impact.• Identifying recurring employee needs and service issues and sharing feedback to support continuous service improvement.• Collaborating closely with colleagues and operational teams to ensure consistent service delivery and continuity between Welcome Desk and back-office activities.What you will be working onYou will contribute to the delivery and continuous improvement of Staff Services, including:• Providing day-to-day support to employees and internal clients through the Welcome Desk.• Managing and following up on employee requests and coordinating with the appropriate internal teams.• Supporting the development of high-quality internal concierge services and identifying opportunities for improvement.• Preparing regular activity reports and proactively identifying areas for improvement and development.• Ensuring that administrative activities, requests and deliverables are completed accurately and within agreed deadlines.• Supporting the smooth flow of information and activities between front-office and back-office operations.What we look for• An A-Level equivalent qualification in administration or a related field.• Previous professional experience in a similar position.• Experience in welcoming, advising and assisting internal or external clients.• Strong administrative skills and the ability to manage several tasks simultaneously.• A pragmatic and solution-oriented approach to daily operational issues.• Strong client and employee orientation, with a focus on satisfaction and service quality.• Professional appearance and behaviour, empathy, active listening and strong interpersonal skills.• Good knowledge of MS Office, particularly Excel, PowerPoint and Word.• Strong organisational and time management skills.• Ability to work effectively as part of a team.• Rigor, confidentiality, flexibility, adaptability and reliability.• Experience in concierge or employee services would be considered an advantage.• Fluency in English and French.What you will get We offer more than just a job. With our flexible work model, you can work, rest and recharge. Our competitive compensation packages, paid time off, recognition bonuses and dedicated programs for personal development and well-being help to keep you refreshed and motivated. We will accompany you on a journey of professional growth, offering an expansive spectrum of prospects to elevate your career in Luxembourg, an emerging financial center. Feel a sense of belonging by enjoying year-round celebrations and engaging events that bring us all together. Join our next generation Apply now to start your recruitment journey at KPMG Luxembourg! #FindYourPurposeAtKPMG #TeamBlue By submitting your resume and application information, you authorize KPMG to transmit and store your information in the KPMG recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. KPMG is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Our recruiting decisions are based on your experience and skills.

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