The posting
Staff Services Supervisor (m/f/d) Job Description Find your purpose at KPMG Luxembourg Join a team of diverse and dedicated problem solvers, connected by a common cause: to turn insight into opportunity for clients and communities around the world. If you are eager to learn, are interested in growing rapidly and strive to make an impact in a diverse environment, you're in the right place at the right time. Learn more about Careers at KPMG LuxembourgWe are seeking a Staff Services Supervisor (m/f/d) to join our Facilities team.As a Workplace Supervisor, you will play a key role in coordinating the team, overseeing daily operations and ensuring a consistently high level of employee and internal client satisfaction.You will be responsible for:• Coordinating daily Staff Services operations and ensuring high-quality service delivery.• Planning and organizing work, including timelines, resource allocation and prioritization.• Managing and monitoring multiple activities and projects simultaneously, ensuring effective follow-up.• Supervising, coaching and supporting a team of junior staff members.• Organizing schedules, prioritizing workloads, delegating effectively and managing team capacity.• Acting as a primary point of contact for external service providers, overseeing contracts and managing attendance schedules.• Monitoring employee and internal client satisfaction, collecting feedback and coordinating appropriate actions.• Developing and contributing to high-quality internal concierge services and identifying opportunities for continuous improvement.• Strengthening the visibility of the team and developing effective relationships with other internal teams.• Ensuring service delivery, processes and deadlines are met in line with internal standards, service commitments and employee expectations.What you will be working onYou will lead and support the continuous development of Staff Services, including:• Supervising daily operational activities and ensuring consistent service quality.• Leading, training and mentoring team members to deliver exceptional, hotel-grade service standards.• Managing team schedules, workloads and priorities to ensure efficient resource allocation.• Monitoring activities and preparing regular performance reports and KPIs.• Identifying operational gaps, analyzing root causes and proposing sustainable solutions.• Leading operational projects from needs identification and business case development through to provider engagement, process design, testing, deployment and change communication.• Identifying opportunities for process improvements, efficiency gains and operational innovation.• Developing and expanding concierge service offerings and identifying new value-adding services and partnerships.• Supporting the development of team members through regular feedback, coaching and individual development plans.• Fostering a motivating work environment that encourages initiative, continuous improvement and the sharing of best practices.What we look for• A graduate-level qualification.• At least 3 years of professional experience in a similar position.• Proven experience in supervising a team and managing administrative activities.• Strong project and team management skills, including performance management and decision-making.• Strong communication and stakeholder management skills.• Excellent organizational, prioritization and time management skills.• A pragmatic and solution-oriented approach, with strong problem-solving capabilities.• Ability to manage multiple priorities and projects simultaneously while meeting deadlines.• Strong client and employee orientation, with a focus on service quality and satisfaction.• Experience in team leadership and people management, with the ability to coach, motivate and develop staff.• Experience in concierge, hospitality or a similar service-oriented environment, demonstrating strong operational knowledge and practical problem-solving under pressure.• Ability to analyze operational performance, identify gaps and propose appropriate improvements.• Strong administrative capabilities and technical knowledge.• Flexibility, adaptability and collaboration.• Ability to handle confidential information with discretion.• Fluency in English and French.What you will get We offer more than just a job. With our flexible work model, you can work, rest and recharge. Our competitive compensation packages, paid time off, recognition bonuses and dedicated programs for personal development and well-being help to keep you refreshed and motivated. We will accompany you on a journey of professional growth, offering an expansive spectrum of prospects to elevate your career in Luxembourg, an emerging financial center. Feel a sense of belonging by enjoying year-round celebrations and engaging events that bring us all together. Join our next generation Apply now to start your recruitment journey at KPMG Luxembourg! #FindYourPurposeAtKPMG #TeamBlue By submitting your resume and application information, you authorize KPMG to transmit and store your information in the KPMG recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. KPMG is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Our recruiting decisions are based on your experience and skills.
