The posting
Overview
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.
KPMG is looking for an Executive Assistant who can provide support on a range of activities to ensure a high-quality product
What you will do
- Professionally interacts with clients as directed. Action client communications and responds in a timely fashion. Independently action routine enquiries and escalate complex client enquiries to appropriate parties based on knowledge of practice, structure and work processes
- Monitors Partner’s email inbox. Flags and prioritizes emails based on urgency and subject matter at the discretion of the Partner
- Proactively manage the Partner’s calendar, including coordinating schedules for company-related business as well as external boards and other associations, while anticipating and resolving scheduling needs and roadblocks before they arise.Onboard new Clients and update existing Client entities in internal database
- Take responsibility for Partners’ contact management
- Work internal marketing teamfor specific client proposals, RFP, email distribution, client event communications to support the proposal process
- Coordinate and manage the Risk Management workflows/approvals required during the client/engagement acceptance process on behalf of the Engagement Team
- Creates, proofreads and distributes various communications on behalf of the Partners
- Handles routine communications on behalf of Partners and reports on actions taken
- Coordinate scheduling for internal and external client meetings, leadership meetings, and events via Teams and/or in person including logistics, securing meeting space, catering, invitations and RSVPs. Compile, transcribe, and distribute minutes of meetings when required and follows up on action items following the meeting
- Handles domestic and internal travel arrangements and reservations as required, including business visas and other explanation, clarification, and diplomacy. Book hotel accommodations, car rentals/services, restaurant reservations as may be required
- Completes, reconciles, and ensures timely submission of time and expense reports for the Partner
- Assists with onboarding and offboarding activities for new full time and contract staff. Work closely with Human Resources and ITSC to arrange hardware/software resources required prior to the individuals start date
- Manage space and office/workstation assignments for the group
- Initiate and code invoices for external vendors (Coupa)
- Develop and maintain a strong relationship with the Partners in order to anticipate needs and provide timely, proactive support and regular updates
- Responsible for oversight, supervision and support of the administrative team, including performance management, training and process implementation
What you bring to the role
- College diploma or an equivalent combination of education/experience in administrative assistant skill set Minimum 5 years administration experience
- Good judgment and analytical skills
- Excellent written and communication skills
- Superior organization skills
- Strong interpersonal and relationship management skills. The ability to work as part of the wider team, as well as individually
- Ability to exercise judgement, diplomacy and tact, and display business and political acumen in dealing with varied day-to-day challenges
- Client-first mentality. Ability to provide a high-quality client experience with timely and professional responses
- Effective multi-tasking in a high-pressure environment, with the foresight to plan ahead, anticipate changes, evaluate, interpret, use sound judgment and respond in a proactive manner
- Ability to work under a high degree of independence with minimal supervision
- Excellent attention to detail – has thorough approach to ensure that all details are managed and documented
- Strong critical thinking, judgement and analytical ability
- Ability to anticipate and proactively handle situations
- Advanced skills with MS Office Products, in particular, Microsoft Word, Outlook, Excel, and PowerPoint
- Ability to withhold sensitive and confidential information
- Ability to adapt and respond to a changing environment using creativity and innovation
- Ability to quickly prioritize and resolve critical issues as they arise with urgency
- Team player with a solution/service oriented and “can-do” attitude
KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $50,000 to $65,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.
AI Usage
We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.
We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.
