The posting
Mercedes-Benz of Atlanta Northeast – Buford, GA
Now Hiring: New Service Annex and Pre-Owned Facility
Mercedes-Benz of Atlanta Northeast is opening a new facility in Buford, GA and we are hiring! The site sits on 8.7 acres and totals 54,000 square feet, with 22 Mercedes-Benz service bays, 14 Sprinter bays, and 3 service drive lanes. It operates as a full Service Annex, service, parts, loaner vehicles, and detail, and it also sells pre-owned vehicles across all makes and models.
We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win!
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
ESSENTIAL DUTIES:
- Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service
- Ensure that all vehicles in the lot are locked
- Maintain the parking lot in an organized, efficient manner
- Keep new and used vehicles lots neat and orderly
- Move customer and dealership vehicles as directed
- Make and implement decisions regarding maintaining and cleaning vehicles
- Maintain new and used vehicles' appearance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries as needed
- Operate overhead doors to assist customers and service employees
- Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer
- Inspect the vehicle for stains, debris and damages before returning the vehicle to the customer, and report any damages to management immediately
- Return the vehicle keys to the appropriate Service Advisor
- Remain in the service write-up area unless performing another task as directed
- Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
- Clean dealership areas (e.g., walkways and sidewalks) as needed
- Utilize all available information to ensure proper resolution of problems
- Utilizing Fundamentals Skills
- Provide prompt, efficient and quality service to the customers and dealership
- Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
- Present self as positive role model by demonstrating commitment to the department, customers, dealership and company
- Listen actively to understand others completely
- Managing Demanding Situations
- Resolve all disputes and difficulties with professionalism and composure
- Prioritize work to ensure all deadlines are met
- Attend training classes as directed by management
QUALIFICATIONS:
- High school diploma or the equivalent
- One year experience in an automobile retail environment
- Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
- Excellent verbal and written communication skills
- Must be insurable
- Ability to collaborate with the public, sometimes with several customers at a time
- Ability to collaborate with other dealership personnel
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
- Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction
