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Open nowPosted 1621 days ago

Manager -Telesales (Telecalling)

KreditBee84 open roles

Where
Bengaluru, India
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Your applicationOpen nowManager -Telesales (Telecalling)KreditBee · Bengaluru, India
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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 1621 days ago

The posting

Role: Manager

Experience : 7 + years

Location : Bangalore

Education : Graduate

Roles & Responsibilities:

  • Should deliver the KPI as required and maintain self KPI like Quality, Attrition, Shrinkage and roaster management.
  • Should manage and motivate a quality team with good product and process knowledge
  • Manage the Sales process
  • Ensure that achieving Quality target based on the business requirement.
  • Ensure agents are delivering individual targets and KPI by having team meetings on a regular basis with direct reports.
  • Manage absentee & attrition control at all level in team.
  • Ensuring respective KRA’s in terms of Login hours, Productivity, AHT and monitor
  • Conducting review on daily /weekly & monthly basis and share the feedback
  • Ensure target set to an Individual for Achieving KRA and MTD kept amount target from the month to date and train operators to meet all individual KRA’s.
  • Ensure actions are taken and monitored on personnel and payroll issues.
  • Manage by fixing productivity parameters for collection Agents, monitoring performance against set parameters and Weekly review with the executives.
  • Responsible for smooth flow of process relating to Telesales.
  • Prepare and publish report on daily basis the team performance.

Skillsets :

  • Excellent communication skills, high motivational level & achievement oriented.
  • Negotiation Skills and driving results in a high-performance environment.
  • Demonstrated ability to lead from the front.
  • Strong Leadership Skills, Clarity of thought and perseverance.
  • Working knowledge of computers, Excel, data management end-end.

Key Responsibilities:

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
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