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Open nowPosted 64 days ago

Head of Collection

kredivo-group73 open roles

Where
Jakarta, Indonesia
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Your applicationOpen nowHead of Collectionkredivo-group · Jakarta, Indonesia

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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 64 days ago

The posting

We're looking for a Head of Collection (Operations) to lead the day-to-day engine of our Collections division, the people, the process, and the performance. This is a hands-on operational leadership role, not an analytics seat. You'll own the field and desk collection machine end-to-end: setting targets, managing manpower, enforcing SOPs, and making sure every agent, team leader, and manager is performing and compliant.

If you've spent years in the trenches of collections — from agent to manager — and you're ready to build and run a high-performing collection organization inside a fast-moving fintech, this is your seat.

About The Job:

Team & Performance Management

  • Lead, control, and monitor all Collection division activities across desk and field operations
  • Set and cascade daily, weekly, and monthly targets to Managers, Team Leaders, and Agents
  • Drive achievement of overdue, default, and recovery targets across the consumer/invoice portfolio
  • Review and course-correct performance regularly — you live in the numbers, not just the reports

Manpower & Org Building

  • Ensure the Collection division is always resourced — right headcount, right structure, right people
  • Develop and grow Team Leaders and Managers into future collection leaders
  • Build and evolve the national collection organization as Kredivo scales

Policy, Process & Compliance

  • Own and evolve the Collection SOPs, strategies, and code of conduct
  • Ensure every collection activity complies with OJK regulations and internal policy — no exceptions
  • Ensure collection personnel hold required certifications (e.g., LSPPI) and are audit-ready at all times
  • Run Quality Assurance and fraud detection checks across the collection process

Cross-Functional Coordination

  • Partner with Credit/Underwriting, Product & Tech, and Data teams to align collection strategy with portfolio risk and system capability
  • Coordinate with third-party collection agencies where applicable, ensuring they operate within Kredivo's standards
  • Represent Collections Operations in front of leadership — you'll report performance and issues directly to the SVP of Collections

Reporting

  • Prepare and present monthly/quarterly collection performance reports to leadership
  • Flag risks and bottlenecks early — before they become portfolio problems

About You:

  • 10+ years in Collections, with a clear track record progressing from agent/desk collector → team leader → manager → head of collection
  • Proven experience managing field and desk collection teams at scale (multi-city/national exposure a strong plus)
  • Deep working knowledge of collection regulations in Indonesia (OJK) and industry certifications (LSPPI or equivalent)
  • Strong operational discipline — you can build an SOP, enforce it, and still move fast
  • Experience managing collection agencies/vendors and negotiating recovery outcomes
  • Comfortable pulling and reading data yourself — working knowledge of SQL and internal collection tools/dashboards (dialer systems, collection CRMs, reporting tools) to track performance without waiting on an analyst
  • A leader who develops people, not just manages numbers
  • Comfortable operating in a high-growth, fast-changing fintech environment — process matters, but so does speed
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