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Open nowPosted today

Mid-Level role (L2 SUPPORT)

KRIS INFOTECH PTE. LTD.

Pay
SGD 6,000 – SGD 7,500 a month
Where
Singapore
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Your applicationOpen nowMid-Level role (L2 SUPPORT)KRIS INFOTECH PTE. LTD. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KRIS INFOTECH PTE. LTD.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

The posting

Job Description:

CORE RESPONSIBILITIES:

RELATIONSHIPS & COMMUNICATION (40%)"

  • Able to take initiative and act proactively rather than waiting for instructions.
  • With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
  • Provide both technical and non-technical support for Singapore Branch.
  • Ensure clear, concise, and professional communication with users, technical teams, and senior management.
  • Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures.

CONTINUOUS IMPROVEMENT (30%):

  • Maintain detailed user request logs and create comprehensive reports for stakeholders.

PROJECT PLANNING & EXECUTION (10%):

  • Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.

TECHNOLOGY EXPOSURE (20%):

  • Experience in administering Windows Server and Linux Server environments.
  • Experience in performing basic application health checks.
  • Experience in supporting banking applications or applications for financial institutions.

Requirements:

Qualification:

  • Tertiary degree in technology from a recognized educational institution.
  • IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.

EXPERIENCE:

  • Over 8 years of experience in O6 Domain L2 Support, preferably Financial Institute.
  • CASA (Current Account & Savings Account).
  • Loans and Lending Products.
  • Treasury / Market Products.
  • Accounting and General Ledger.
  • Payments and Cash Management.
  • Regulatory Reporting, including MAS (Monetary Authority of Singapore) reporting and JFSA (Japan Financial Services Agency) reporting.

Good to have:

  • Over 1 year of experience in developing application software.
  • Azure DevOps, Application Support.
  • Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

SKILLS

Good to have:

  • IT service management principles (ITIL preferred).
  • Proficiency in ITS tools (e.g., ServiceNow, Jira).
  • Strong customer service skills, problem-solving abilities, and the ability to work under pressure.
  • Collaborate across organizations and external providers to solve complex problems creatively.

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on KRIS INFOTECH PTE. LTD.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    KRIS INFOTECH PTE. LTD.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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