The posting
Job Description:
- The Business Analyst serves as the liaison between the business and IT in translating complex business needs into system/product data solutions.
- He/she oversees the evaluation of new or existing system requirements for optimal systems solution.
- He/She finds opportunities to transform the business processes for better efficiency and productivity through extensive research of the
- organisation's business processes, requirements, procedures or problems. He/she directs a group of business analysts to manage complex system requirements or multiple workstreams of systems enhancements.
- He/She is analytical and applies critical thinking toward examining systems and design requirements, arriving at sound decisions and solutions.
- He/She has excellent communications skill who is able to communicate his/her ideas persuasively and sustain positive relationships with team members and other stakeholders.
- He/She has excellent people management skills in guiding and developing teams to bring alignment on solutions.
Critical Work Functions and Key Tasks:
- Business Analysis Planning & Strategy:
- Lead the planning of business analysis approach by defining the methods,
- techniques and tools to be used for business analysis.
- Define goals, work timeline and expected deliverables for business analysis.
- Set up governance to track status, risks, changes and issues pertaining to day-to day management of all functional areas of system/data product analysis.
- Plan stakeholder engagement including defining roles, decision making authority and level of influence.
- Define stakeholder communication plan.
- Define requirements & design acceptance and evaluation criteria.
- Formulate system scope and objectives.
Requirements Analysis & Design:
- Liaise with senior stakeholders to understand business objectives and needs.
- Guide the collection of information about new or existing systems/data products for analysis.
- Develop roadmap by analysing current state and perform gap analysis to identify opportunities for improvement.
- Examine interactions between system elements, system performance and issues.
- Prepare business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks.
- Define opportunities and constraints of processes and systems/data products.
- Establish requirements for the implementation of changes in the business processes .
- Lead the design options conceptualisation and solution design identification.
- Guide the team to gather and document business requirements and design options
- Oversee the translation of business requirements documentation into system requirement specifications.
Requirements Lifecycle Management:
- Identify and document the relationships between requirements, design and solutions i.e. enforcing the use of Requirements Traceability Matrix ensuring backward and forward traceability of components.
- Balance competing priorities from key stakeholders to maximise the value delivered to the business.
- Prioritise requirements and seek approval from stakeholders on the priority.
- Obtain approvals of requirements and design from stakeholders.
- Evaluate changes to requirements and designs and articulate impact to scope, budget and timeline.
- Seek alignment with stakeholders on change requests.
- Monitor throughout the project lifecycle from initiation to final implementation that requirements are built in the IT solution as expected by collaborating with the development/testing teams.
- Oversee change management activities including developing training plans, training materials ensuring that adequate training is delivered so users understand the impact of the IT solution to their work and obtain buy-in for the new business workflows brought about by the new IT solution.
- Oversee user training to facilitate adoption of new systems.
- Oversee overall project test planning and test execution ensuring alignment and validation of requirements against IT solution.
Solution Evaluation:
- Oversee the assessment of feasibility of design options including solution limitations.
- Identify alternative solutions and assess feasibility.
- Drive efforts to increase viability of solutions.
- Recommend solution maximising business value for the future state.
- Obtain support on the recommended solution from stakeholders.
Requirements:
- At least 5 - 6 years’ experience in developing, implementing and maintaining IT systems.
- Adaptability/flexibility with respect to changing end-user business.
- Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
- Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
- Initiative to recognise assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
- Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders.
- The ability to communicate information clearly and concisely with project leadership and subject matter experts.
- Willingness to learn new software and systems.
- Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.
- Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
- Relationship building to gain trust and establish effective relationships with vendor and stakeholders.
- Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
Qualifications:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Eagerness to learn and adapt to new technologies.
- Experience in healthcare industry is an added advantage.
- Degree in Computer Science, Computer Engineering or IT equivalent.
