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Open nowPosted yesterday

Service Delivery Manager

KRIS INFOTECH PTE. LTD.

Pay
SGD 8,500 – SGD 11,000 a month
Where
Singapore
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Your applicationOpen nowService Delivery ManagerKRIS INFOTECH PTE. LTD. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KRIS INFOTECH PTE. LTD.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

The posting

Job Description:

  • Oversee L1, L2, and L3 support, ensuring incidents and service requests are triaged, resolved, or escalated within SLA.
  • Manage the service desk, including ticket quality, escalation paths, and shift coverage.
  • Manage problem management and root cause analysis to prevent recurring issues.
  • Coordinate corrective, preventive, and adaptive maintenance, including patching and upgrades.
  • Plan and control changes and releases, including emergency fixes and maintenance windows.
  • Monitor system health, availability, and performance, and act on alerts and trends.
  • Lead major incident response, communication, and post-incident reviews
  • Manage vendors and third-party support against contractual SLAs.
  • Maintain runbooks, knowledge base, and operational documentation to enable L1 resolution and reduce escalations.
  • Ensure security and compliance, including vulnerability remediation and audit readiness.
  • Report on support performance and maintenance activities in regular service reviews.
  • Track support budgets, licences, and renewals, and manage the service risk register.

Requirements:

  • Bachelor’s degree in IT, Computer Science, Engineering, or a related field (or equivalent experience).
  • 5-8 years in application or infrastructure support and maintenance, including 2+ years in a lead or managerial role.
  • Experience managing multi-tier support (L1 to L3) for production systems under SLA.
  • Strong incident, problem, and change management background.
  • Experience coordinating vendors and handling customer escalations.
  • ITIL 4 Foundation; PMP, PRINCE2, or cloud certifications such as AWS or Azure (preferred).
  • Min 5 years of experience, open to EP but priority to local.

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

    Written against KRIS INFOTECH PTE. LTD.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on KRIS INFOTECH PTE. LTD.'s form

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  4. Every reply, sorted

    KRIS INFOTECH PTE. LTD.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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