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Open nowPosted 41 hours ago

VODITELJ/VODITELJICA RECEPCIJE

KRUŠČICA d.o.o.

Where
Croatia
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Your applicationOpen nowVODITELJ/VODITELJICA RECEPCIJEKRUŠČICA d.o.o. · Croatia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KRUŠČICA d.o.o.'s own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 41 hours ago

The posting

KLJUČNE ODGOVORNOSTI

  • Samostalno upravljanje i organizacija cjelokupnog recepcijskog poslovanja, uz odgovornost za učinkovitost, kvalitetu rada i ostvarivanje operativnih ciljeva
  • Vođenje, koordinacija, motiviranje i nadzor recepcijskog tima, uključujući izradu rasporeda rada, raspodjelu zadataka i edukaciju zaposlenika
  • Potpuna kontrola financijskog i blagajničkog poslovanja recepcije, uključujući naplatu, izdavanje računa, kontrolu dnevnih obračuna, blagajničkih izvještaja i financijskih evidencija
  • Upravljanje rezervacijama i raspoloživošću smještajnih kapaciteta, uz kontrolu točnosti unosa, izmjena i otkazivanja rezervacija
  • Napredno korištenje i nadzor rada u hotelskom informacijskom sustavu (PMS) te osiguravanje točnosti i ažurnosti svih podataka
  • Svakodnevna koordinacija s odjelom domaćinstva radi pravovremene pripreme smještajnih jedinica, praćenja njihovog statusa i učinkovite organizacije dolazaka i odlazaka gostiju
  • Organizacija i nadzor procesa prijave i odjave gostiju (check-in/check-out)
  • Praćenje popunjenosti, dnevnih izvještaja i ključnih operativnih pokazatelja
  • Profesionalno rješavanje reklamacija, posebnih zahtjeva i izazovnih situacija
  • Nadzor pravilne prijave i odjave gostiju putem sustava eVisitor
  • Poticanje dodatne prodaje (upselling) i unapređenje prihoda od recepcijskih usluga
  • Suradnja s upravom, odjelom hrane i pića, tehničkom službom i ostalim odjelima resorta
  • Kontinuirano unapređenje standarda rada, internih procedura i kvalitete usluge

OD KANDIDATA OČEKUJEMO

  • Dokazano iskustvo na poziciji voditelja recepcije ili sličnoj rukovodećoj poziciji, poželjno u hotelima ili resortima većeg kapaciteta
  • Visoku razinu samostalnosti u organizaciji, donošenju odluka i upravljanju recepcijskim poslovanjem
  • Odlično poznavanje financijskog i blagajničkog poslovanja, naplate, obračuna i kontrole računa
  • Napredno poznavanje PMS sustava i upravljanja rezervacijama
  • Iskustvo u koordinaciji recepcije i domaćinstva te organizaciji smještajnih kapaciteta
  • Poznavanje sustava eVisitor i relevantnih zakonskih propisa
  • Aktivno znanje engleskog jezika u govoru i pismu; dodatni strani jezici predstavljaju prednost
  • Izražene organizacijske, komunikacijske i voditeljske sposobnosti
  • Preciznost, odgovornost i sistematičnost u administrativnom i financijskom poslovanju
  • Sposobnost rada pod pritiskom i učinkovitog rješavanja operativnih izazova
  • Profesionalan pristup gostima i usmjerenost na kvalitetu usluge

ŠTO NUDIMO?

  • Odgovornu i samostalnu rukovodeću poziciju
  • Konkurentna primanja u skladu s iskustvom i kompetencijama
  • Profesionalno i dinamično radno okruženje
  • Podršku uprave i mogućnost aktivnog sudjelovanja u unapređenju poslovanja
  • Mogućnost dugoročne suradnje i profesionalnog razvoja

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