Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

End User Computer Tech

Kubota Australia and New Zealand

Where
Truganina, VIC, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowEnd User Computer TechKubota Australia and New Zealand · Truganina, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kubota Australia and New Zealand's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

The posting

Support the Kubota Australia and New Zealand team and external customers, with an effective and efficient End User Computer Tech function. Provide customer care and prioritise, escalate, track and resolve Service Desk requests within policy and procedure guidelines to agreed service level parameters and timeframes.

The job you will love, includes these responsibilities :

● Provide customer care via a range of mediums to internal and external customers to ensure the resolution of End User Computer requests within policy and procedure guidelines and to agreed service level parameters and timeframes

● Ensure appropriate triage, allocation and escalation of requests and issues. Manage customer expectations for delivery by monitoring the progress of all requests/ work items.

● Undertake a range of technical or trouble-shooting actions on hardware and software to ensure effective and efficient operation within the limit of skill and ability. Escalate requests as and when required for assistance.

● Proactively assess and provide pre-emptive advice and support to individual users in relation to the optimal use of their allocated technology

● Create, develop or maintain all required Service Desk related registers and databases

● Report on End User Computer Tech activity

● Provide recommendations for remediation or prevention of issues where a hotspot or trend emerges.

● Participate in EIT department projects and across the spectrum of team activity. May undertake coordination activity for End User Computer Tech related projects or lead small projects with guidance.

● Lead or facilitate ‘trouble-shooting’/ issue resolution teams in the event of issues affecting user groups, such as system downtime or outage

● Monitor compliance by customers with IT policies and procedures, particularly in relation to security, so far as practicable. Raise any concerns to management, as appropriate

● Liaise with external vendors/ contractors to ensure effective resolution of requests (as appropriate).

● Other duties within the limits of knowledge, skill and experience. Assist across the EIT team and organisation with other EIT tasks (as directed)

● Take all reasonable actions to ensure the health and safety of self and others, follow company and OHS policies and procedures

Requirements

QUALIFICATION/KNOWLEDGE/SKILL/EXPERIENCE (SELECTION CRITERIA)

● Tertiary qualification in IT

● Proven track record of effectively undertaking the daily operations of a Service Desk (Help Desk)/ End User Computer Tech function

● Highly developed, proven technical capability across a broad range of hardware and software, with proven capability to quickly upskill on new technologies

● Experience in project coordination. Developing skills in project management (waterfall and agile methodologies)

● Strong customer empathy and proven customer care skill and ethic

● Strong organisational skills, particularly time management, prioritisation and delegation skills.

● Exceptional research, analytical and problem solving skills and trouble-shooting capability.

● Strong interpersonal and relationship management skills, particularly in relation to effective communication with a broad range of internal and external stakeholders

● Ability to work autonomously and as part of a team

● Proven ability to coach and guide others in a collaborative, supportive way

● Experience in project coordination. Developing skills in project management (waterfall and agile methodologies)

● Working knowledge of incumbent Kubota business applications and infrastructure/ hardware (strongly preferred). Developing knowledge of evolving developments in technology and business systems.

Benefits

Work with great people in a globally recognised, stable brand with a focus on ongoing business growth and sustainability.

Benefits include:

  • Required tech equipment
  • Salary sacrifice option for novated leasing motor vehicle/s and product discounts via Flare Benefits and in-house product purchase discount
  • Option to attain up to 15% superannuation
  • 21 days Annual Leave
  • Opportunity to participate in Corporate Social Responsibility activity
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kubota Australia and New Zealand's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kubota Australia and New Zealand's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kubota Australia and New Zealand's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.