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Open nowFirst seen 5 days ago

French Customer Advisor - Barcelona

KultureTalent - Global Talent138 open roles

Where
Barcelona, Spain
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Your applicationOpen nowFrench Customer Advisor - BarcelonaKultureTalent - Global Talent · Barcelona, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KultureTalent - Global Talent's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in French? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for French-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.

Responsibilities:

  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

  • Fluency in French (minimum C1) and Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology is a plus
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

Requirements:

  • Fluent in French & English
  • Highschool Degree
  • Dynamic and Proactive
  • Strong understanding of online community dynamics and digital content trends.
  • Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.
  • Abroad Relocation package on offer
  • Able to immediate start (the projects will start from the 12th of August, onwards)

Conditions on offer:

  • Full time (40h/week) + 2 Days OFF
  • Monthly salary
  • Bonuses
  • Benefits (Spanish lessons, free entrance to various spaces and much more)
  • Health insurance
  • Abroad Relocation package on offer
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