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Open nowFirst seen 5 days ago

Team Leader - Turkish and English - Remote

KultureTalent - Global Talent138 open roles

Where
Athens, Greece, Remote
Work mode
Remote
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Your applicationOpen nowTeam Leader - Turkish and English - RemoteKultureTalent - Global Talent · Athens, Greece, Remote
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

The posting

Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)

Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.

Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.

Key Responsibilities

  • Promote high morale and satisfaction within your team by resolving concerns and supporting personal growth.
  • Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.
  • Provide training on tools, soft skills, and support channels.
  • Coordinate with Operations Managers for project-specific coaching and training initiatives.
  • Raise relevant issues affecting individuals or projects with management.
  • Collaborate with departments like Training, Quality Assurance, and HR to ensure team needs are met.
  • Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.

Technical Requirements

  • Stable internet: Minimum 10 Mbps upload/download, latency under 200ms.
  • At least 8 GB RAM.
  • Operating system: Windows 10 (64-bit) or newer.
  • Processor: Intel Core i5-8260U or comparable.
  • A smartphone capable of two-factor authentication: Android 8.0+ or iOS 15.0+.

About You

  • Proficient in Turkish (C1 or higher) and English (B2+).
  • Located in Bulgaria, Cyprus, or Greece.
  • Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).
  • Confident with contact center metrics and performance tracking.
  • Passionate about people leadership and skilled in delivering empathetic, motivating communication.
  • Comfortable adapting to change in a fast-paced setting.
  • Bonus if you have an interest in gaming or tech support.
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