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Open nowPosted today

ServiceNow Solution Architect

KYNDRYL (SINGAPORE) PTE. LTD.647 open roles

Pay
SGD 9,000 – SGD 11,000 a month
Where
Central, Singapore
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Your applicationOpen nowServiceNow Solution ArchitectKYNDRYL (SINGAPORE) PTE. LTD. · Central, Singapore

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. KYNDRYL (SINGAPORE) PTE. LTD. postings stay open a median of 35 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted today

KYNDRYL (SINGAPORE) PTE. LTD. median: 35 days open

The posting

Your Role

We are seeking an experienced ServiceNow Solution Architect to lead the design and delivery of enterprise ServiceNow solutions, with a strong focus on Customer Service Management (CSM).

What You Will Do

  • Lead end-to-end solution architecture across ServiceNow transformation and implementation programs.
  • Design and implement ServiceNow CSM capabilities including Case Management, Entitlements, SLAs, Workspace, Routing, and Knowledge Management.
  • Translate business requirements into architecture blueprints, solution designs, and technical specifications.
  • Define platform architecture covering data models, security, ACLs, workflows, Flow Designer, and governance.
  • Design integrations using REST/SOAP APIs, IntegrationHub, and MID Server technologies.
  • Provide technical leadership through workshops, design reviews, architecture governance, and stakeholder engagement.

What We're Looking For

  • Proven experience leading multiple end-to-end ServiceNow implementations as a Solution or Technical Architect.
  • Deep expertise in ServiceNow Customer Service Management (CSM) and associated business processes.
  • Strong understanding of ServiceNow platform architecture, configuration, customization, security, and workflow design.
  • Experience designing scalable integration solutions across enterprise applications.
  • Ability to engage senior stakeholders and lead technical workshops from discovery through implementation.
  • Strong communication, consulting, and architecture documentation skills.

Preferred Qualifications

  • ServiceNow CSA.
  • ServiceNow CIS-CSM.
  • ServiceNow CAD.
  • CTA certification or equivalent architecture experience.
  • Large-scale enterprise transformation experience.
  • Exposure to AI-enabled ServiceNow capabilities.

Why Join Us

  • Lead high-impact transformation programs.
  • Influence strategic architecture decisions.
  • Work alongside experienced architects and consultants.
  • Gain exposure to AI and automation capabilities.
  • Deliver measurable business outcomes.
  • Continuous learning and career growth opportunities.

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